Program Manager - Outpatient Therapy

Location 805 Meadowlark Lane,Goodlettsville, TN, 37072,United States Job Category Non Profit, Social Work, Mental Health Employee Type Exempt Required Degree Masters Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger. Summary: This role provides clinical and administrative leadership for outpatient therapy services, ensuring compliance with agency standards, state and federal regulations, accreditation requirements, and ethical practices. The position supervises and supports therapists, pre-licensed clinicians, and interns through coaching, performance management, clinical supervision, training, quality assurance, and professional development. It also maintains a partial client caseload while overseeing documentation, billing, reporting, productivity, and service delivery to ensure high-quality, accessible care. Consults with Sr. Clinical Director of Outpatient Services to ensure clinical requirements for the agency are met and in keeping with the TNV mission, state and federal regulations, contractual guidelines, and the highest legal and ethical standards. Provides day-to-day supervision, coaching, performance feedback, workflow monitoring, and corrective guidance to assigned outpatient therapy staff to ensure quality service delivery, timely documentation, appropriate caseload management, and alignment with TNV program expectations. Supports the Sr. Clinical Director of Outpatient Services by providing individual and group clinical supervision, consultation, and evaluation to designated TNV pre-licensed supervisees and graduate-level interns. Evaluates designated, pre-licensed supervisees for clinical quality and competence in keeping with TN State regulations, the appropriate licensure code of ethics, and TNV policy; oversees supervisee clinical activity in coordination with TNV program managers and the other agency directors. Provides licensure supervision, documentation review, consultation, and feedback for therapists working toward independent licensure in accordance with Tennessee licensing board requirements, TNV policy, ethical standards, and each supervisee’s approved supervision plan. Is knowledgeable of HIPAA Compliance Rules, proper documentation to satisfy payors, and accreditation requirements. Has experience working within a system that bills third party payors. Actively provides direct care to a partial caseload of TNV referred clients. Assist the TNV billing department with managing failed claim and activity reports. Reviews clinical assessments/interventions as needed, implementing, and overseeing identified improvements; provides licensed signatures as needed. Attends and facilitates meetings as assigned by the Sr Clinical Director; participates and represents TNV in state and national conferences, task forces and committees as assigned in order to further the TNV mission and partner with families served and the community in reaching shared goals. Assists with onboarding, training, and ongoing professional development for outpatient therapy staff, including orientation to TNV policies, documentation standards, billing expectations, supervision requirements, productivity expectations, and service delivery workflows. Assures that assigned supervisees are working in a manner that is compliant with contract requirements, TNV policies, payer expectations, and applicable state and federal regulations. Ensures that all required program data, clinical documentation, productivity reports, billing-related reports, and contract reports are accurate, complete, timely, and properly maintained. Develops, monitors, and submits budget, productivity, billing, and service utilization reports as required; reviews trends with the Sr. Clinical Director of Outpatient Services to support fiscal accountability, staffing decisions, contract compliance, and timely corrective action. Ensures that outpatient services conform to applicable accreditation standards, clinical documentation expectations, payer requirements, and TNV quality assurance processes. Participates in quality assurance and performance improvement activities by reviewing trends, productivity reports, billing issues, client access barriers, outcomes, and staff support needs; recommends and helps implement corrective action plans when improvement opportunities are identified. Other duties and/or tasks as assigned. Provides back-up support for outpatient intakes, assessments, therapy sessions, crisis consultation, and clinical coverage needs as assigned to maintain timely access to care and continuity of services during vacancies, staff absences, high referral volume, or other program needs. Qualifications: Current TN State license (LCSW, LPC-MHSP) in good standing and master’s degree in social science or closely related field. Current TN State Approved Supervisor or Approved-Supervisor-in-Training designation or eligible for Approved Supervisor designation. Two (2) years recent, directly related experience, including one (1) year of clinical supervisory experience. Non-profit organization experience, administrative experience, and work history within System of Care sites and child/family-serving systems strongly preferred. Other Skills and Abilities: Demonstrated ability to supervise and oversee program staff, clinical requirements and documentation. Demonstrated ability to provide effective clinical supervision and support to pre-licensed supervisees. Excellent collaboration, communication, customer service, supervisory and management skills. Excellent organizational, written, communication, problem solving/creative thinking skills. Strong evaluation, monitoring, oversight and analytical skills. Strong report writing and interpretation skills. Sound, rapid decision making and consulting skills. Demonstrated commitment and respect in supporting diversity. Demonstrated ability to complete and organize administrative reports and documentation of work. Core Competencies: Provides effective supervision, coaching, and professional development for clinicians, supervisees, and interns. Ensures adherence to licensure standards, HIPAA, accreditation requirements, and state/federal regulations. Monitors clinical quality, service delivery, documentation, and continuous improvement initiatives. Leads, supports, evaluates, and develops staff to achieve organizational and program goals. Maintains accurate clinical records and prepares productivity, billing, compliance, and service utilization reports. Uses data, trend analysis, and sound judgment to address operational and clinical challenges. Partners effectively with leadership, staff, community organizations, and external stakeholders. Demonstrates expertise in outpatient therapy, clinical assessment, case oversight, and continuity of care. Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance, Current TN State license (LCSW, LPC-MHSP), Current TN State Approved Supervisor or Approved-Supervisor-in-Training designation or eligible for Approved Supervisor designation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically. Core Values:V.O.I.C.E. V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention. O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work. I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward. C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve. E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change. Promotion & Advancement: Tobe considered for promotion toa higher position, the employee must have met the personal and professional development requirements established by the companyand must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details. Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at View email address on click.appcast.io. All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care. #J-18808-Ljbffr Jimmy Jazz