Busperson Runner - Hilton Portland Downtown

Job Title

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Job Description

The ideal candidate will possess:

• Ability to speak, write and read in English.
• Six (6) months' customer service experience.
• Six (6) months food and beverage knowledge.
• Flexible scheduling availability.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Must have basic knowledge on food and beverage preparations, service standards, Hilton quality assurance standards, guest relations etiquette.
• Knowledge of the appropriate table settings, service ware and menu items
• Ability to read, speak and write the English language in order to communicate with guest
• Ability to grasp, lift, carry or otherwise transport up to 50 lbs. on a continuous basis Ability to move or push goods on hand cart weighing up to 100 or more lbs.
• Ability to operate coffee brewers, tea brewers, panini pressers and toast equipment

Essential Functions

Average Percent of Time

• 15 % Uses POS system to create checks for sales in the store. Performs cashier duties
• 30 % Prepares and collects items for multiple orders according to prescribed standards and in anticipation of incoming orders including retrieving condiments, paper supplies etc. Serves guests with beverages and replenish as necessary. Assist server with food and beverage service to ensure guest satisfaction.
• 15 % Carries bags up to 30 lbs. and delivers orders to guests in a friendly and courteous manner to ensure guest satisfaction. Presents tallied check to guests.
• 15 % Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• 10 % Assembles food orders, visually inspecting to ensure completeness i.e. food, beverages, condiments and paper products
• 15 % Cleans restocks storage areas, rotates and maintains appropriate inventory levels of necessary items. Returns condiments and other equipment to proper storage areas.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

• Respond to guest questions. Provide guest assistance, direction and information as requested. Handles financial transactions accurately. Takes food and beverage order and inputs into POS systems in accordance with established procedures.
• Report all suspicious persons or activities, hazardous conditions, etc. to safety/security department.
• Side work requirements for position to include but not limited to:
• Mise-en-place of all items, including paper, plastic, china, silverware and glasses for the Grab and Go and executive lounge areas paper and plastic items (i.e.: cups, cutleries)
• Mise-en-place place of delivery items (bags, napkins, cart)
• Mise-en-place of condiments
• Mise-en-place of amenity items (traditional style)
• Daily requisitions based on inventory
• Taking inventory with inventory sheet by area
• Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen.
• Retrieving food from the kitchen once ready
• Check orders for accuracy before delivery
• Delivering orders to rooms or to guests that pick up
• Delivering amenities (when needed)
• Picking up amenity supplies after use from guestrooms (as needed)
• Covering for other stations during co-worker's break (as needed)
• Maintain the fridges stocked with beverages and all needed supplies
• Report guest concerns and contact manager for follow-up
• Maintain cleanliness and organization standards for each station and all guest service areas including seating areas where guests may consume F&B
• Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) Recharge, relax, and take time for what matters most
• Health & welfare benefits From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to staywe're a great place to work.