Customer Service Representative

Customer Service Representative

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Job Title: Customer Service Representative 1

Location: Franklin TN 37067

Duration: 0-8 months (temp to hire)

These PART TIME shifts would be 4 or 5 hours between 8 am and 1 pm. Contractors would need to attend training and those will be Full time hours for 4 weeks.

Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

Answers questions and resolves issues based on phone calls/letters from members, providers, and brokers.

Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and brokers.

Explains member's policy benefits and coordination with Medicare

Handle complaints (member/provider), via relevant recording/reporting system

Ensures compliance with requirements of regional compliance authority/Medicare

Determines applicable coverage provisions and verifies member plan eligibility

Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data analysis as necessary.

Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received

Adheres to international privacy policies, practices and procedures

The hours may vary. The call center is open from 7 am to 8 pm Central Time. These PART TIME shifts would 4 or 5 hours between 8 am and 1 pm.

Handles customer service inquiries and problems via telephone, internet or written correspondence.

Customer inquiries are of basic and routine nature.

Potentially temp to hire* Typing test/computer skills testing REQUIRED

CSR must be able to type 30-35 WPM. CSR's should have at least a year of Medicaid/ Medicare experience. CSR must have Call Center/ Contact Center background.