Representative II

This role supports a high-volume work environment and is ideal for candidates who are dependable, detail-oriented, and able to work successfully in a structured remote setting. To be successful in this role, candidates must be able to meet scheduling requirements, maintain attendance, and work from a private, distraction-free home office environment. Because of the population we serve, this role also requires patience, kindness, and a customer-focused approach. What You’ll Do Support customer service operations in a high-volume remote environment Handle customer interactions professionally and efficiently Follow established processes, policies, and workflow expectations Maintain quality, accuracy, and productivity standards throughout the assignment Participate fully in training and apply new information quickly Work assigned schedules reliably and contribute to team coverage during peak seasonal volume What You’ll Need to Apply Confirmation of a typing test showing at least 45 words per minute with 95% accuracy Confirmation of your internet speed with your submission Training and Schedule Training hours: 8:00 AM to 4:30 PM ET Required Qualifications Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps. Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks) Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.

salary: $19.54 - $19.55 per hour
shift: First
work hours: 8 AM - 7 PM
education: High School

Responsibilities

Support customer service operations in a high-volume remote environment
Handle customer interactions professionally and efficiently
Follow established processes, policies, and workflow expectations
Maintain quality, accuracy, and productivity standards throughout the assignment
Participate fully in training and apply new information quickly
Work assigned schedules reliably and contribute to team coverage during peak seasonal volume

Skills

• customer interactions
• reliably
• accuracy, and productivity

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.