Customer Satisfaction & Quality Director - Modular Data Center

About the Role Position leads the CS&Q function within the Modular Data Center business to drive customer centricity and enhance quality culture. This role will develop and implement a strategy to ensure all products meet the highest standards of quality, reliability, and compliance with industry regulations. In addition, lead and oversee all quality assurance and control processes, and collaborate across departments to implement and maintain a robust quality management system, while driving continuous improvement and customer satisfaction. Responsibilities Create a quality-first culture and define a strategy in the business that puts customers at the center through cross-functional, proactive, and consistent engagement. Define holistic design reliability/verification/validation strategies with an emphasis on technical analysis of requirements including reliability, specifications, and control strategy. Drive the relevant quality programs and methods (Design for reliability, APQP, 8D, etc.) to ensure design robustness, manufacturing quality, and continuous improvement. Work with plant quality managers and supplier quality team to establish process capability and reduce defects. Ensure end-to-end customer satisfaction and quality from the point of offer creation until end of product life. Represent and elevate the voice of the customer and drive customer centricity within the business. Provide leadership and training to the quality team, assessing competencies and fostering a culture of continuous improvement. Develop, implement, and maintain a comprehensive quality management system in compliance with ISO standards and other regulatory requirements. Establish and monitor key performance indicators to measure and improve product quality and process efficiency. Qualifications Bachelor’s degree in engineering, quality management, or a related field. Strong working knowledge and experience with quality tools; excellent problem‑solving, analytical, influencing, and communication skills. Minimum of 10 years of experience in quality management, preferably within the modular data center or electronics industry. Proven leadership skills with the ability to manage and develop a high‑performing team. English required, additional languages a plus. Estimated 30% travel, depending on business needs. Skills & Knowledge Strong customer centricity and business acumen. Leadership skills to drive engagement across a global team. Transformational leadership for change management. Ability to get things done through influence and breaking resistance to change. Compensation & Benefits Expected compensation range for this U.S. based full-time position: $208,000 – $312,000 per year, which includes base pay and short-term incentive. Benefits include medical (with member reward points), dental, vision, basic life insurance, benefit bucks (credits to apply toward benefits), flexible work arrangements, paid family leaves, 401(k) plus match, wellbeing and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. Equal Opportunity Employer Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr