Patient Access Rep

Patient Services Associate

Location: 40 Duke Medicine Circle, Durham, NC 27710, Clinic 1F

Schedule: M-F 8AM-4:30P Contract: 13 Weeks

Required Qualifications:

• Education: High School Diploma (minimum), college preferred
• Experience: Minimum of 2-3 years experience
• Strong verbal and written communication skills mandatory.
• Basic PC skills.
• Minimum six months data entry experience.
• Medical terminology knowledge
• Knowledge and understanding of telephone etiquette.
• Ability to organize and prioritize.
• Ability to provide oral and written instructions.
• Ability to interact tactfully and courteously with the public.
• Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
• Ability to establish and maintain effective relationships with other personnel.

Key Responsibilities:

The Patient Service Associate is an integral part of the patient care team in the clinic/service area. The Patient Service Associate is responsible for patient registration activities including patient identification, documentation of any special needs (language, mobility or other ADA identified needs), demographic and insurance updates. The PSA must ensure all financial and compliance related documents are completed and documented, check-in, check-out, point of service collections (deductible, copay, coinsurance, and balances), referral and order management, appointment coordination/scheduling, work queue management, MyChart enrollment and cash management according to established policies and procedures. The Patient Service Associate is expected to follow all regulatory and compliance policies. The Patient Service Associate is also responsible for living values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment. The Patient Service Associate will maintain a professional image in appearance and over the phone. The Patient Service Associate contributes to ensuring the registration desk and waiting areas client patient privacy, confidentiality and safety and are well maintained and clean.