Customer Relations Representative - State Farm Agent Team Member

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Benefits: Bonus based on performance, competitive salary, opportunity for advancement, paid time off, training & development, flexible schedule, health insurance.

Role Description: As a Customer Relations Representative - State Farm Agent Team Member with Joshua Ross - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities: Manage customer inquiries and resolve issues, maintain customer records and update information as needed, assist with customer retention strategies, coordinate with other departments to ensure customer satisfaction.

Qualifications: Communication and problem-solving skills, experience in customer service preferred, ability to handle high-stress situations calmly, bilingual Spanish preferred.

Compensation: $55,000.00 - $75,000.00 per year.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Charlotte, NC and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, retirement planning.