Experienced Service Advisor

Service Lane ManagerPohanka Ford of Salisbury is hiring an experienced Service Lane Manager to join our team! If you are an outgoing individual with experience working in automotive and a passion for delivering a unique and positive customer experience, we want to talk to you! Up to a $7,000 signing bonus, based on experience.Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance based on age, mileage and history of the vehiclePrepare a complete and accurate estimate of the cost for labor and partsEstablish follow-up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersRequirements:Proven record of achieving exceptional Customer SatisfactionPast experience as a Service Advisor, Assistant Lane Manager or Service ConsultantExcellent communication skillsPositive personalityAbove-average energy levelPersonal and professional integrityWe Offer:Medical, DentalLife and Disability401K with Company ContributionPaid VacationPaid Personal LeavePaid HolidaysBonus ProgramsVehicle Purchase ProgramsWhy Work Here:Time Magazine National Quality Dealer Award WinnerThe Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nationDistinguished Service Citation from the Automotive Hall of FameWinner of Coastal Style's "Best of" Awards for the past 20+ yearsWinner of Metropolitan's "Best of the Eastern Shore" Awards for the past 25+ yearsAbout the DealershipThe Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Pohanka of Salisbury has been on the Eastern Shore for over 20 years, starting their first dealership in Salisbury in 1999. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers with a variety of easy ways to meet their needs.At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!