IT Service Transition Manager

IT Service Transition Manager

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Classified Digital Services (CDS) team:

Role Overview:

The IT Service Transition Manager will plan, coordinate, and execute the deployment of technology changes into production across the CDS enterprise environment. This role will ensure deployments are performed in a controlled, repeatable manner with minimal impact to business operations by collaborating with CDS Process and Service Owners. The Deployment Manager will act as the single point of coordination during production cutovers, ensuring operational readiness, risk mitigation, and clear communication throughout the deployment lifecycle.

What You Will Do:

• Lead all CDS service deployment activities, maintaining close alignment with CDS project portfolio activities and the Program Management Office (PMO).
• Oversee deployment plans and tools.
• Coordinates cutovers and back-out plans.
• Ensure successful implementation in the production environment and verifies post deployment stability.
• Partner with CDS Process and Service Owners, and the Service Desk to confirm documentation, support models, monitoring, and escalation paths are in place, and communicate deployment status, risks, and outcomes to technical and business stakeholders.
• Ensure operational readiness and coordination throughout the Service Transition Lifecycle.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
• Active and transferable U.S. government issued TOP SECRET security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

• Experience with service transition and knowledge management
• Experience with continual service improvement and process improvement methodologies
• Experience with change, config, and release management
• ITIL certification
• CORE certification

What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Hybrid - Tewksbury MA, Richardson TX, Tucson AZ, Dulles/MD