Revenue Protection Supervisor

General Purpose of Job The Revenue Protection Supervisor is responsible for overseeing Revenue Protection field personnel and the Revenue Protection Specialist. This position will assist with the collaboration with field security teams and law enforcement agencies, utility providers, and internal departments to ensure effective case management and preparation of cases for criminal prosecution. Additional responsibilities include overseeing the analysis and troubleshooting of Automated Metering Infrastructure (AMI) data, identifying system issues, and assisting in the development and delivery of power theft training programs for front-line personnel. The role also supports the collection and documentation of data used in investigative reports. This position is responsible for supervising the day-to-day operations of the Revenue Protection department and evaluating employee performance to ensure efficiency, accuracy, and compliance with organizational standards. The individual in this role is expected to carry out supervisory responsibilities in accordance with company policies and applicable laws. Key Responsibilities include training and developing employees; planning, assigning, and directing work activities; monitoring productivity and performance; addressing employee concerns and resolving operational issues; and ensuring adherence to departmental procedures, regulatory requirements, and safety standards. Minimum Required Qualifications and Competencies The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. Education Minimum: High School Diploma. Preferred: Two (2) year associate’s degree in public administration, business management, engineering, or closely related field. Experience Minimum: Four (4) years or more of progressive experience in distribution electric utility operations. With the qualification to disconnect services at the transformer, pull meters and record voltage/amperage readings. Minimum: Three (3) years of supervisory experience. Minimum: Ten (10) years of experience with Automated Metering Infrastructure (AMI), including field operations and data collection. Minimum: Experience conducting training and presenting as a subject matter expert. Preferred: Experience or similar work within an electric utility or related industry. Technical Skills Working knowledge of electric distribution systems, including overhead and underground facilities, metering equipment, transformer disconnect procedures, and voltage/amperage readings. Working knowledge of Advanced Metering Infrastructure (AMI) systems, including meter data collection, system monitoring, troubleshooting, and consumption analysis. Proficiency with Microsoft Office products and utility software systems, including the ability to generate reports, analyze data, and utilize corporate reporting tools. Other Requirements Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone. Ability to work independently and as part of a team. Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations. A valid Florida driver’s license for occasional driving privileges of a company vehicle must have and maintain an acceptable driving record as determined by SECO Energy. Excellent communication skills, both written and verbal. Familiarity with IVUE or similar utility management systems. Normal work hours will be eight (8) hours Monday through Friday, between 7:00 am to 5:00 pm. Strong analytical skills with the ability to sort through data and generate reports. Successful completion of pre-employment background check, physical and drug screen. Personal Protective Equipment: Required Driving Requirements: Valid Florida Driver's License Core Competencies Safety: Promotes safety awareness within their team, monitors compliance with safety protocols, and addresses safety concerns promptly. Member Commitment: Engages with members to understand their needs, addresses their concerns, and ensures a high standard of service. Honesty & Integrity: Maintains transparency and ethical behavior in all team activities, addressing any integrity issues promptly. Work Ethic: Promotes a strong work ethic within their team, setting expectations for dedication and reliability. Inclusive Culture: Ensures that their team embraces diversity and inclusivity, addressing any issues of inclusivity promptly. Accountability: Holds team members accountable for their tasks and responsibilities, providing guidance and support to meet expectations. Teamwork: Promotes teamwork within their team, encouraging collaboration and supporting team efforts. Job Specific Competencies Revenue Protection Investigation Expertise: Demonstrates the ability to investigate potential fraud, theft, meter tampering, and unauthorized utility usage by analyzing billing anomalies, reviewing field reports, gathering evidence, and preparing investigative documentation to support administrative actions and/or prosecution. Supervisory and Team Leadership: Effectively supervises, trains, evaluates, and directs employees while promoting accountability, productivity, safety compliance, teamwork, and adherence to departmental policies and procedures. Customer and Public Relations: Utilizes strong interpersonal and conflict resolution skills to interact professionally with customers, property owners, law enforcement agencies, contractors, and the general public, including handling difficult or hostile situations. Safety and Regulatory Compliance: Maintains knowledge of workplace safety standards and utility regulations, including electrical safety, ladder safety, working at heights, defensive driving, and safe operation of utility equipment while ensuring compliance with organizational procedures and industry standards. Analytical and Decision -Making Skills: Exercises sound judgment, critical thinking, and discretion when evaluating operational issues, conducting investigations, interpreting technical data, and making independent decisions in high-pressure environments. Documentation and Reporting Accuracy: Demonstrates strong organizational and administrative skills by preparing accurate reports, investigative records, billing documentation, business correspondence, and maintaining confidential information in compliance with company standards. Supervisory, Management, and Leadership Competencies Board Focus: Understands and communicates organizational priorities set by the Board and senior leadership to their teams. Vision & Strategic Orientation: Translates organizational strategies into actionable plans for their team. Lead Change & Manage Risk: Manages team-level changes, ensuring effective adoption while addressing operational risks. Member Focus: Implements member-focused processes to meet and exceed service expectations. Results Driven: Sets performance goals for their team and ensures successful execution of tasks and projects. Analytical Thinking & Decision Making: Evaluates team-level data and operational performance to make sound decisions. Innovation: Encourages team members to explore new approaches to improve efficiency and outcomes. Interpersonal Communications: Facilitates clear and open communication within the team and with other departments. Influence Others: Motivates team members to adopt new processes and work toward shared goals. Relationship & Team Building: Builds a cohesive and high-performing team through trust, respect, and collaboration. Verification The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s). Essential Duties and Responsibilities This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the cooperative. Supervisory This position has responsibility for the direction, coordination and evaluation of employees assigned. This person is expected to perform supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training; planning, assigning and directing work; appraising performance, rewarding and disciplining. Supervising Revenue Protection Ability to disconnect service and pull meters to prohibit use of service, as required. Supervising the and gathering of information, procurement of photographs of utility theft; providing of testimony and/or documentation for criminal/civil actions; representation/protecting the Cooperative’s interest in judicial proceedings. Coordinate investigations with other departments, contractors, etc. and establish probable cause for prosecution. This position is responsible for supervising the day-to-day operations of the Revenue Protection department. The individual in this role is expected to carry out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work activities; monitoring productivity and performance; and ensuring compliance with departmental procedures and safety standards. Interview persons that have suspected involvement in the criminal activity of power theft. Inform members of policies and penalties involved in service and/or equipment tampering or theft. Make decisions to involve law enforcement and other agencies in prosecuting utility service and/or equipment thefts. Preparation of investigative reports and documents for state attorneys, warrants, work tickets, etc. Maintain custody of evidence; inspect wiring, plumbing, and metering devices Generate field inspections of high/low consumption reports. Maintain a working relationship with law enforcement agencies to investigate crimes and prepare cases for prosecution. Function as Liaison between counsel and senior management on power theft cases, as directed. Develop and delivery of training programs to front-line personnel for gathering data used in investigative reports. Supervise the Revenue Protection Specialist and provide guidance on revenue protection activities. Develop and maintain procedures, reports, and dashboards that utilize Advanced Metering Infrastructure (AMI) data to identify revenue recovery opportunities and improve operational efficiency. Review and monitor daily service orders generated by the Revenue Protection Specialist to ensure accuracy, timely completion, and compliance with established policies and procedures. Policy Development, Training & Compliance: Delivering training and guidance to revenue protection personnel on updated procedures, promoting a culture of accountability, professionalism, and continuous improvement. Conduct internal reviews and system audits to ensure ongoing compliance with internal policies. Maintain and manage the Revenue Protection SharePoint site to support revenue protection by organizing and updating documentation, SOPs, and other critical materials, while ensuring secure file access and effective information sharing across departments. Revenue Recovery and Performance Management: Monitor, analyze, and report on revenue protection performance metrics, including theft recovery, billing adjustments, settlements, and case outcomes. Analyze trends in energy diversion, meter tampering, and non-technical losses using AMI data and investigative results. Coordinate with Accounting to ensure consistent and accurate application of revenue recovery charges and adjustments. Prepare operational and executive-level reports on revenue protection activity, financial recoveries, and program effectiveness. AMI and Technical Program Oversight: Oversee the use of AMI data analytics and exception reporting to identify potential theft, tampering, and consumption irregularities. Coordinate with internal departments to ensure AMI systems effectively support revenue protection objectives. Validate AMI-driven alerts and investigative triggers for accuracy, effectiveness, and operational relevance. Recommend improvements to AMI processes, detection methodologies, and investigative workflows. Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Job duties are performed in a general office environment. The noise level in the work environment is usually moderate. #J-18808-Ljbffr Duck River Electric Membership Corporation