OI (Orchidee Imperiale) Ambassador

OI (Orchidee Imperiale) Ambassador

The OI Ambassador will achieve retail sales and brand awareness primarily through an elevated spa and client experience. This role primarily focuses on the Orchidee Imperiale and Abeille Royal lines.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Embody and communicate Guerlain's savoir-faire, heritage, and values.
• Be an expert; enable a client-oriented mindset and promote the vision of luxury and modernity.
• Maintain relationships with all retail partners including but not limited to Account Executives, Department Managers, and Store Managers.
• Motivate Guerlain and retailer teams and lead by example
• Prepare for events by participating in store rallies while showcasing newness
• Cultivating loyal, lapsed, and new clients
• Ensure that all communications with customers are courteous, cordial, and professional
• Host spa with facial, animate workshop with clients, and virtual one-on-one consultations
• Promote Bee App; create awareness and user engagement
• Communicate with fellow Ambassadors and Education Team through WhatsApp
• Contribute to achieving store goals
• Makes every client interaction a personal and luxurious experience
• Attend weekly zoom meetings with Education Team
• Ensuring all doors are supported with a focus on A Doors
• Add value with Account Executive to all retail planning meetings
• Assisting and prepping for VIP Events in store, including presell and booking appointments
• Strategize new ideas with Account Executives for individual markets
• Responsible for submitting T&E in a timely manner on a monthly basis
• Ensure image grooming guidelines are followed
• Always maintain clean and luxe spa kits including linens
• Partner with Education team to provide new and ongoing product training to in store staff, including new programs, suggestive selling techniques and client registration programs
• Organizing seasonal car stock for stores
• Conduct all other job-related activities

Qualifications

• Licensed Esthetician or Certified by Guerlain Spa
• Prior experience in the spa room and sales
• Excellent written and verbal communication and interpersonal skills
• Achievement oriented
• Must be able to drive and maintain valid driver's license
• Deals with confidential information and/or issues using discretion and judgment
• Must be able to physically carry 30 pounds
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter
• Deals with confidential information and/or issues using discretion and judgment