Industrial Accounts Customer Success Representative (B2B)

Job Description

Job Description

Your mission: Be the connector between customers and a market leader in industrial separation.

At KELTEC, Inc.—a company with 40+ years of innovation and the largest air‑oil separator manufacturing footprint in North America—you’ll champion our customers’ success while fueling growth. If you’re bilingual (English/Spanish), detail-driven, and energized by both service and sales, this role is for you.

Imagine this

A long-time customer needs a rush shipment while a new prospect asks for a tailored presentation. You coordinate internally with production and shipping to confirm timelines, translate a quick guide for a Spanish-speaking technician, deliver a compelling virtual presentation, and log every step precisely—moving both relationships forward.

Outcomes you’ll own

• Responsive, bilingual support via phone, email, and virtual meetings.
• Accurate order entry, returns processing, and thorough documentation.
• Issue triage and resolution with thoughtful escalation where appropriate.
• Cross-functional coordination with production, shipping, and sales to hit delivery targets.
• Comprehensive records of interactions, transactions, and complaints.
• Translation of documents, policies, and procedures to support non‑English speakers.
• Market research to uncover leads; cold outreach to open doors; qualification of inbound leads to advance the funnel.
• Tailored sales presentations and diligent follow-ups to nurture opportunities.
• Relationship building with both new and established customers.
• Continuous product learning and collaboration with the product team on updates.
• Sales support across account management, order tracking, and post-sale follow‑through.
• Other duties as assigned.

Capabilities we value

• Bachelor’s degree in Business, Sales, Marketing, Communications, or related field.
• Customer service experience; industrial/manufacturing exposure preferred.
• Professional communication and strong interpersonal skills.
• Microsoft Office skills (Word, Excel, Outlook).
• Accuracy, organization, and exceptional attention to detail.
• Comfort working independently and collaboratively in a fast-paced environment.
• Resourceful problem-solver with a proactive approach.

Preferred extras

• ERP/CRM proficiency (e.g., HubSpot).
• Fluency in English (verbal and written).
• Proficiency with Microsoft Office Suite.
• Experience in a manufacturing environment.

Compensation & Benefits

We provide a comprehensive package including medical, dental, vision, PTO, and 401k matching.

Work Schedule

Core business hours are generally 8:00 am – 5:00 pm. Work outside these hours may be required based on Company operations.

Physical Requirements

Office environment with frequent computer use and communication. Regular standing, sitting, and walking; occasional stooping, bending, kneeling, crouching, reaching, and twisting. Ability to lift, carry, push, or pull up to 25 lbs.