Assistant Store Manager

The Assistant Store Manager (ASM) supports the Store Manager in leading daily store operations, driving sales performance, and delivering an exceptional customer experience. This role assists with team development, inventory management, and operational execution while ensuring compliance with company standards. The ASM serves as acting Store Manager in their absence.Essential Job Duties and Responsibilities:Support the Store Manager in leading, coaching, and developing store teamDrive sales performance and ensure excellent customer service standardsAssist with scheduling, labor management, and daily operationsMaintain inventory accuracy and merchandising standardsEnsure proper care and safety of in-store animalsEnforce company policies, procedures, and safety standardsAct as Manager on Duty in absence of Store ManagerEscalate operational or staffing issues as needed Qualifications: To perform this job successfully, an individual must be able to gain and consistently demonstrate the following competencies:Leadership & Team Development: Ability to support, coach, and develop team members while fostering accountability and teamwork.Operational Execution: Demonstrates strong organizational and time management skills to support daily operations.Labor Management & Accountability: Supports labor management within scheduled hours and follows scheduling expectations.Customer Experience Excellence: Consistently delivers and reinforces high customer service standards.Communication & Influence: Communicates clearly and professionally with team members, leadership, and customers.Problem Solving & Decision Making: Identifies operational challenges and supports effective solutions while seeking guidance when appropriate.Compliance & Policy Adherence: Demonstrates understanding of and adherence to company policies, procedures, and safety standards.Adaptability & Ownership: Responds effectively to changing business needs and supports overall store performance.Experience, Knowledge, Skills, and Abilities:1-2 years of previous retail or leadership experience Strong communication and interpersonal skillsAbility to multitask and prioritize effectivelyCustomer-focused mindsetPassion for animals and pet carePhysical Requirements:Regularly required to stand for long periods of time, walking, bending, stooping, kneeling, and reaching throughout the shiftFrequently lifting, carrying, pushing and or moving up to 50 pounds Use of hands and fingers continuously to handle, feel, and operate tools, equipment, and inventory throughout the shiftAbility to hear and respond to verbal instructions and follow all safety protocolsWork Environment (Key Attributes):Demonstrates respectful and professional communication with team members, leadership, vendors, and customersModels a positive attitude and contributes to a collaborative team environmentActively listens, takes direction, and follows through on responsibilitiesDemonstrates accountability by meeting attendance, punctuality, and performance expectationsMaintains a strong focus on safety, following all company policies and proceduresWorks with a sense of urgency while maintaining accuracy and attention to detailAdapts to changing priorities and business needs in a fast-paced environmentTakes initiative, asks questions, and seeks continuous improvementWe are an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status, an unfavorable discharge from military service, or any other protected category. Pet Station is committed to creating an inclusive and accessible hiring process. If you require an accommodation to complete your application, please contact us at View email address on us.fitly.work. We are happy to assist!