IT Manager

IT Manager

The IT Manager will lead enterprise information technology across R&D, manufacturing (in planning), and corporate functions. This role owns IT strategy and governance, cybersecurity, infrastructure and operations, business applications, and service delivery for multi-site operations. The ideal candidate is hands-on, process-oriented, and experienced in building a high-reliability environment for both office and production settings while partnering closely with global counterparts. Fluent in English and Mandarin Chinese, written and spoken (must be able to conduct technical and business communication).

Job Responsibilities

• IT Strategy & Governance: Define and execute an IT roadmap aligned to business priorities; establish IT policies (access control, change/configuration management, asset lifecycle, data retention) and drive ITGC/ITIL maturity.
• Cybersecurity & Compliance: Implement layered defenses (IAM/SSO/MFA, EDR/XDR, SIEM/SOC, email security, vulnerability/patch management); lead risk assessments and incident response; support ISO 27001/SOC 2/CMMC readiness where applicable.
• Infrastructure & Operations: Own hybrid infrastructure (LAN/WAN/SD-WAN, firewalls/Wi-Fi, data center/edge, public cloud), backup/DR with defined RPO/RTO; build observability and automation for monitoring/logging/CMDB.
• Endpoints & Collaboration: Manage Windows/macOS/iOS/Android endpoints and MDM; standardize images/patch baselines; maintain conferencing, printing, access control, and room systems.
• Business Applications: Administer core productivity suites (e.g., Microsoft 365/Google Workspace), collaboration/dev tools (Confluence/Jira, Git/CI), analytics (Power BI/Tableau), HRIS/Finance; partner with manufacturing/quality on MES/ERP/PLM/LIMS/SCADA/QMS integration.
• Data & Integration: Promote data governance/MDM, secure data sharing, and integration standards (ETL/APIs).
• Service Delivery: Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor contracts, licensing, and IT budget with KPI tracking (SLA, MTTR, cost/endpoint).
• Projects & Site Delivery: Lead IT for new offices/labs/plants (low-voltage design, server room, network, cloud connectivity), site moves/expansion, and key go-live milestones; run POCs and manage acceptance/handover.

Qualifications

Must-have:

• 7+ years of enterprise IT experience (including 2+ years of team leadership) across multiple domains (security, network, systems, endpoints, applications, service desk).
• Proven success supporting multi-site environments or manufacturing + office hybrid scenarios, balancing stability and iteration.
• Strong security and compliance practices (IAM/SSO/MFA, EDR/XDR, backup/DR, change/permission baselines, and auditability).
• Hands-on expertise with hybrid (on-prem/cloud/edge) architectures and automation; scripting skills (PowerShell/Python).
• Fluent in English and Mandarin Chinese, written and spoken (required).

Nice-to-have:

• Experience in manufacturing or related industries (battery/automotive/semiconductor) with OT networks and MES/ERP/PLM/QMS.
• Experience with ISO 27001, SOC 2, CIS, NIST, CMMC, SOX ITGC; relevant certifications (CISSP/CISM/CCSP).
• Project management and ITIL certifications (PMP/PRINCE2/ITIL4).
• Data governance/integration experience (MDM, ETL, APIs, data observability).

KPIs & Success Metrics

• Service: SLA attainment ? 98%; first-contact resolution ? 85%; MTTR reduced by 30%+.
• Security: High-severity vulnerabilities remediated within defined SLAs; quarterly phishing test pass-rate improvement; zero material incidents.
• Stability: ? 99.9% availability for critical systems; ? 99% backup success; quarterly DR tests completed.
• Projects: On-time, on-scope delivery of site launches and system cutovers.
• Cost: Year-over-year TCO reduction per endpoint; optimized contracts/subscriptions.

Work Model & Location

Based in Novi/Detroit, MI; hybrid work model with on-site presence during key project phases and occasional travel to other sites.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and advancement in a global company.
• A dynamic and collaborative environment spanning R&D to manufacturing with real business impact.