Technology Support Lead - MQ Series

Salary: $61,000 - 101,000 per year Requirements:

• We bring 5+ years of experience, or equivalent expertise, in troubleshooting, resolving, and maintaining information technology services.
• We have experience managing applications or infrastructure in a large-scale technology environment across both on-premises and public cloud platforms.
• We are proficient in observability and monitoring tools and methods.
• We have experience executing processes within the ITIL framework.
• We have hands-on experience operating middleware in enterprise production settings, including IBM MQ administration and incident response in secure environments.
• We demonstrate strong problem-solving skills, a structured approach to troubleshooting, and the ability to perform under pressure while maintaining operational discipline.
• We have working knowledge of Unix and/or Windows administration, including processes, filesystems, certificate stores, and basic networking fundamentals relevant to MQ connectivity.
• We have strong written and verbal communication skills and can coordinate across distributed teams while managing customer expectations.
• We have working knowledge of one or more general-purpose programming languages, preferably Python and/or Java, and/or automation scripting.
• We have practical experience with public cloud platforms.
• We work within a 24x7 follow-the-sun operating model with a global team across APAC, EMEA, and NA regions and follow a defined shift pattern.
• We support on-call and/or escalation coverage as needed to meet service reliability goals, including incident response for high-severity events and coordination during maintenance or resilience testing windows.

• We apply technical expertise and problem-solving methods to projects of moderate scope.
• We drive a workstream or project involving one or more infrastructure engineering technologies.
• We collaborate with other platforms to design and implement changes that resolve issues and modernize our organization and technology processes.
• We deliver creative solutions for the design, development, and technical troubleshooting of moderately complex problems.
• We assess upstream and downstream data, systems, and technical impacts and recommend mitigation actions.
• We operate and support IBM MQ environments across development, testing, and production while ensuring service availability, stability, and compliance with internal standards.
• We support resilience objectives through disaster recovery planning, resilience coordination, and testing and validation activities.
• We apply reliability engineering practices by defining and improving service health indicators, operational thresholds, and actionable alerting to reduce noise and improve detection and recovery times.
• We maintain clear operational runbooks, standards, and controls to enable consistent execution across a geographically distributed operations model.
• We reduce operational toil through automation, including scripted remediation, self-service workflows, and repeatable change execution such as certificate lifecycle tasks, configuration validation, and routine health checks.
• We contribute to blameless post-incident reviews, track corrective actions through to closure, and verify effectiveness through measurable improvements.
• We provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices.

• Cloud
• IBM
• Support
• ITIL
• Java
• Marketing
• Python
• Security
• Unix
• Windows
• Architect

More:

We are collaborating with J.P. Morgan to connect with exceptional professionals for this Technology Support Lead role in Infrastructure Platform. You will join a dynamic team focused on innovating and refining technology operations that support core business services. We offer a competitive total rewards package, with base pay determined by role, experience, skill set, and location; eligible roles may also receive commission-based pay and/or discretionary incentive compensation. Our benefits and programs may include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. We are committed to diversity and inclusion, provide reasonable accommodations where appropriate, and operate as an equal opportunity employer. Our Corporate Functions team spans finance, risk, human resources, and marketing, helping set our businesses, clients, customers, and employees up for success.

last updated 37 week of 2026