Patient Representative (Northwest, AR)

Clinical Staff - Nursing

We are looking for a proactive, detail-oriented individual to join our Ortho Clinical Administration team as a Patient Representative. The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision. Key responsibilities include advising patients on their financial obligations, connecting them with sponsoring agencies, and ensuring adherence to financial policies. The role also involves managing high-risk pre-certifications, developing strategies to prevent denials, and generating reports to maintain financial accuracy. Additionally, the Patient Representative ensures precise record-keeping, collaborates with insurance providers, and handles billing inquiries. This position contributes to improving the clinic's operational efficiency and enhances patient satisfaction.

If you are experienced in financial counseling and revenue cycle management, we encourage you to apply and help us deliver exceptional care to our patients. This position will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville and Bentonville.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources.

Minimum Qualifications: High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

Knowledge, Skills & Abilities: Ability to follow oral instructions, read, and write. Computer/basic keyboard skills, telephone etiquette skills, general knowledge of office machines, including printers and scanners. Excellent customer service skills. Understanding of financial counseling and revenue cycle management. Ability to manage high-risk pre-certifications and develop denial avoidance strategies. Proficiency in producing and analyzing financial reports to ensure accuracy. Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions.

Preferred Qualifications: Bachelor's degree in Business, Healthcare, or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling.

Qualifications Equivalencies: Additional Information: Salary Information: Commensurate with education and experience. Required Documents to Apply: List of three Professional References (name, email, business title), Resume. Optional Documents: Cover Letter/Letter of Application, Proof of Veteran Status.

Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Criminal Background Check. This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting. Frequent Physical Activity: Standing, Talking, Walking. Occasional Physical Activity: Grasping, Kneeling, Pulling, Pushing, Reaching, Stooping. Benefits Eligible: Yes.