Sales Account Manager

Sales Account Manager – Semiconductor Industry Job Type: Full-Time Location: Boise, Idaho Experience: 8+ Years Education: Bachelor’s Degree or Higher About the Role We are seeking an experienced Account Manager with a strong background in semiconductor hardware, processes, and B2B customer management. The Account Manager will serve as a key point of contact between the company and its customers, supporting technical requirements, commercial activities, order management, and after-sales service. This role will be responsible for building and maintaining strong customer relationships, driving sales growth, identifying new business opportunities, and ensuring customer satisfaction. The position will play an important role in expanding business revenue and strengthening long-term customer partnerships. Important Requirement: All candidates must have direct or indirect experience with Micron . Candidates without direct or indirect Micron experience will not be considered for this position. Sales Account Manager – Semiconductor Industry Job Type: Full-Time Job Category: Sales / Account Management Location: Boise, Idaho Experience: 8+ Years Education: Bachelor’s Degree or Higher salary range is between $95,000 to $110,000 annually. About the Role We are seeking an experienced Account Manager with a strong background in semiconductor hardware, processes, and B2B customer management. The Account Manager will serve as a key point of contact between the company and its customers, supporting technical requirements, commercial activities, order management, and after-sales service. This role will be responsible for building and maintaining strong customer relationships, driving sales growth, identifying new business opportunities, and ensuring customer satisfaction. The position will play an important role in expanding business revenue and strengthening long-term customer partnerships. Important Requirement: All candidates must have direct or indirect experience with Micron . Candidates without direct or indirect Micron experience will not be considered for this position. Key Responsibilities Customer & Account Management Serve as the primary point of contact between customers and the company for technical support, commercial activities, order management, and after-sales service. Build and maintain strong relationships with existing customers while identifying opportunities to expand business. Understand customer requirements, concerns, and business needs and coordinate with internal teams to provide timely solutions. Communicate regularly with customer senior management to understand their needs, expectations, and perspectives. Monitor customer satisfaction, address concerns, and proactively resolve issues to strengthen customer loyalty. Technical Knowledge & Support Develop a strong understanding of semiconductor hardware, software, equipment, and manufacturing processes. Understand customer product-performance requirements and the company’s product structure, capabilities, and specifications. Provide basic technical explanations, guidance, and advisory support to customers. Understand equipment and accessory specifications and assist customers in selecting appropriate products and solutions. Coordinate with technical and engineering teams to address customer product-usage and technical issues. Sales & Business Development Achieve assigned sales targets in alignment with departmental marketing plans. Increase market share of company products and solutions through effective account management and value-based selling. Identify new business opportunities and establish relationships with prospective customers. Develop strategies to expand existing accounts and protect current business from competitors. Promote new products, solutions, and services to customers. Support CIP parts assessments and opportunities for mass production. Order Management & Payment Collection Manage and track customer orders to ensure timely delivery and compliance with quality requirements. Coordinate with internal departments to resolve order-related issues. Monitor customer payments and ensure collections are completed accurately and on time. Follow up on delivery schedules, commercial requirements, and customer commitments. Marketing & Project Support Collaborate with Marketing, Procurement, Technology, Production, Logistics, and other internal teams to advance and close customer projects. Support technical evaluations, product demonstrations, proposals, and technical information requests. Coordinate commercial activities, including proposal development and CoC/CoO analysis. Support after-sales activities, including equipment maintenance, technical support, and spare-parts requirements. Facilitate wafer demonstrations (DEMO), JDP, and JEP processes . Support new-product evaluations and customer qualification activities. Track project progress and ensure evaluations and other customer projects are successfully completed and closed. Market Analysis & Strategy Monitor semiconductor industry trends, market conditions, and competitive activities. Identify market opportunities, potential risks, and challenges and recommend appropriate sales strategies. Develop preventive strategies to protect existing business from competitors. Identify opportunities to expand the company’s business scale and customer base. Provide market intelligence and customer feedback to management and relevant internal teams. Customer Needs & Cross-Functional Coordination Act as a bridge between customers and internal teams to ensure customer requirements are clearly understood and addressed. Communicate customer needs and feedback to relevant departments and company leadership. Coordinate resources across technical, engineering, production, logistics, and other departments to resolve customer issues. Track customer and project progress and provide timely updates to customers and internal stakeholders. Ensure projects progress according to agreed timelines, quality standards, and customer expectations. Contract Negotiation Lead or support customer negotiations involving pricing, contracts, commercial terms, and delivery conditions. Work toward agreements that meet customer requirements while protecting the company’s business interests. Coordinate contract execution and ensure agreed commercial terms are properly communicated and followed. Required Qualifications Education Bachelor’s degree or higher in Business, Marketing, Electronic Engineering, or a related field . Required Experience 8+ years of relevant experience in sales, account management, customer service, or business development. Mandatory Micron Experience: Candidates must have direct or indirect experience with Micron , including experience supporting Micron as a customer, supplier, partner, contractor, or through related semiconductor projects. Candidates without direct or indirect Micron experience will not be considered . Strong knowledge of semiconductor hardware and manufacturing processes . Working knowledge of B2B sales processes and customer relationship management . Experience managing customer accounts and coordinating cross-functional projects. Knowledge & Skills Strong customer insight and relationship-management skills. Excellent interpersonal and communication skills. Strong problem-solving and negotiation abilities. Ability to understand technical products and communicate technical information to customers. Strong leadership, collaboration, and teamwork skills. Ability to manage multiple customer projects and priorities effectively. Strong business development and sales-oriented mindset. Language Requirements Preferred: Intermediate proficiency or higher in at least one of the following languages: Korean Chinese Japanese Ideal Candidate The ideal candidate is a customer-focused sales professional with strong semiconductor industry knowledge and direct or indirect Micron experience , excellent relationship-building skills, and the ability to bridge technical and commercial requirements. The candidate should be comfortable working with senior customer stakeholders and coordinating with cross-functional internal teams to drive projects, resolve issues, and grow business. Key Responsibilities Customer & Account Management Serve as the primary point of contact between customers and the company for technical support, commercial activities, order management, and after-sales service. Build and maintain strong relationships with existing customers while identifying opportunities to expand business. Understand customer requirements, concerns, and business needs and coordinate with internal teams to provide timely solutions. Communicate regularly with customer senior management to understand their needs, expectations, and perspectives. Monitor customer satisfaction, address concerns, and proactively resolve issues to strengthen customer loyalty. Technical Knowledge & Support Develop a strong understanding of semiconductor hardware, software, equipment, and manufacturing processes. Understand customer product-performance requirements and the company’s product structure, capabilities, and specifications. Provide basic technical explanations, guidance, and advisory support to customers. Understand equipment and accessory specifications and assist customers in selecting appropriate products and solutions. Coordinate with technical and engineering teams to address customer product-usage and technical issues. Sales & Business Development Achieve assigned sales targets in alignment with departmental marketing plans. Increase market share of company products and solutions through effective account management and value-based selling. Identify new business opportunities and establish relationships with prospective customers. Develop strategies to expand existing accounts and protect current business from competitors. Promote new products, solutions, and services to customers. Support CIP parts assessments and opportunities for mass production. Order Management & Payment Collection Manage and track customer orders to ensure timely delivery and compliance with quality requirements. Coordinate with internal departments to resolve order-related issues. Monitor customer payments and ensure collections are completed accurately and on time. Follow up on delivery schedules, commercial requirements, and customer commitments. Marketing & Project Support Collaborate with Marketing, Procurement, Technology, Production, Logistics, and other internal teams to advance and close customer projects. Support technical evaluations, product demonstrations, proposals, and technical information requests. Coordinate commercial activities, including proposal development and CoC/CoO analysis. Support after-sales activities, including equipment maintenance, technical support, and spare-parts requirements. Facilitate wafer demonstrations (DEMO), JDP, and JEP processes . Support new-product evaluations and customer qualification activities. Track project progress and ensure evaluations and other customer projects are successfully completed and closed. Market Analysis & Strategy Monitor semiconductor industry trends, market conditions, and competitive activities. Identify market opportunities, potential risks, and challenges and recommend appropriate sales strategies. Develop preventive strategies to protect existing business from competitors. Identify opportunities to expand the company’s business scale and customer base. Provide market intelligence and customer feedback to management and relevant internal teams. Customer Needs & Cross-Functional Coordination Act as a bridge between customers and internal teams to ensure customer requirements are clearly understood and addressed. Communicate customer needs and feedback to relevant departments and company leadership. Coordinate resources across technical, engineering, production, logistics, and other departments to resolve customer issues. Track customer and project progress and provide timely updates to customers and internal stakeholders. Ensure projects progress according to agreed timelines, quality standards, and customer expectations. Contract Negotiation Lead or support customer negotiations involving pricing, contracts, commercial terms, and delivery conditions. Work toward agreements that meet customer requirements while protecting the company’s business interests. Coordinate contract execution and ensure agreed commercial terms are properly communicated and followed. Required Qualifications Education Bachelor’s degree or higher in Business, Marketing, Electronic Engineering, or a related field . Required Experience 8+ years of relevant experience in sales, account management, customer service, or business development. Mandatory Micron Experience: Candidates must have direct or indirect experience with Micron , including experience supporting Micron as a customer, supplier, partner, contractor, or through related semiconductor projects. Candidates without direct or indirect Micron experience will not be considered . Strong knowledge of semiconductor hardware and manufacturing processes . Working knowledge of B2B sales processes and customer relationship management . Experience managing customer accounts and coordinating cross-functional projects. Knowledge & Skills Strong customer insight and relationship-management skills. Excellent interpersonal and communication skills. Strong problem-solving and negotiation abilities. Ability to understand technical products and communicate technical information to customers. Strong leadership, collaboration, and teamwork skills. Ability to manage multiple customer projects and priorities effectively. Strong business development and sales-oriented mindset. Language Requirements Preferred: Intermediate proficiency or higher in at least one of the following languages: Korean Chinese Japanese Ideal Candidate The ideal candidate is a customer-focused sales professional with strong semiconductor industry knowledge and direct or indirect Micron experience , excellent relationship-building skills, and the ability to bridge technical and commercial requirements. The candidate should be comfortable working with senior customer stakeholders and coordinating with cross-functional internal teams to drive projects, resolve issues, and grow business.