Retail Manager

Job Description

Job Description

Retail Manager

Picket Fence Foundation is looking for an energetic, organized and mission-driven Retail Manager to lead a store where every purchase supports opportunity, belonging and inclusion. The Retail Manager sets the tone for the entire customer and employee experience. You will lead the retail team, drive sales, create exciting displays, maintain dependable systems and ensure that every person who enters PFF feels welcomed and valued.

What You’ll Do

• Daily store operations and customer experience
• Retail employees, schedules, training and performance
• Sales-floor workflow, productivity and task completion
• Merchandising, seasonal displays and promotions
• Inventory, receiving, pricing and product organization
• Point-of-sale and cash-handling procedures
• Opening, closing and store-readiness systems
• Welcome Counter and customer-service functions
• Retail sales, trends and performance reporting
• Collaboration with Floral, Greenhouse, Programs and Facilities
• Retail planning as a member of the Organization Leadership Team

You’ll Be Great at This If You…

• Love creating an exciting, beautiful and welcoming retail environment
• Notice what needs to be done and make sure it gets done
• Can move confidently between customers, employees, merchandise and administrative work
• Set clear expectations and follow through consistently
• Enjoy coaching people and helping employees build confidence and skill
• Can solve everyday problems calmly and professionally
• Are comfortable using technology, reports and retail systems
• Believe people with disabilities should be meaningfully included in the workplace
• Want your leadership to produce both strong business results and real community impact

What Success Looks Like

The store is customer-ready every day. Employees know what is expected and remain actively engaged in meaningful work. Displays are attractive, products are stocked and inventory is organized. Transactions and records are accurate. Customers receive warm, knowledgeable service. Sales opportunities are recognized and pursued. The Retail Department becomes a visible example of Picket Fence Foundation’s mission: people of all abilities working, learning, contributing and thriving together.

Position Details

Reports to: Executive Director
Supervises: Retail team
Schedule: Full-time, with occasional flexibility for urgent or seasonal needs
Compensation: $20–$24 per hour, approximately $41,600–$49,920 annually