Staff Data Scientist, Marketplace Analytics

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionZocdoc's mission is simple and hard: give power to the patient. We are the nation's leading digital healthcare marketplace — connecting millions of patients to the right care, faster than ever.The Data & Analytics team is at the center of how Zocdoc grows, evolves, and makes high-stakes decisions at scale. As a Sr/Staff Data Scientist you will be one of the most senior analytical voices at the company — a strategic thought partner to directors and senior leadership across Product, Marketing, Sales, Finance, Revenue, Operations, Customer Experience, and Platform.You'll work on some of Zocdoc's most complex and ambiguous business problems — where the question itself isn't always defined, and the right method doesn't fit neatly into a playbook. You'll lead the analytical strategy, apply rigorous experimentation and causal inference frameworks at scale, and turn structured thinking into decisions that shape how Zocdoc grows.This is a high-visibility, high-impact individual contributor role. Success here is measured not just by the quality of your analyses, but by the clarity, influence, and scalability of the thinking you bring to the teams around you.You'll enjoy this role if you are…Energized by working at the intersection of product strategy, growth, monetization, and experimentation and genuinely excited to go deep on all of itThe kind of person who frames the problem before jumping to the analysis and understands that question-setting is half the workComfortable operating with ambiguity and decisive under uncertainty you know how to move fast without sacrificing rigorA force multiplier — you get real satisfaction from enabling other teams to make better decisions, not just from what you personally buildPassionate about connecting technical work to real business outcomes — you know that a great model no one acts on is a missed opportunitySerious about your work, but not about yourself — you understand that great outcomes come from trust, collaboration, and a healthy sense of perspectiveYour day to day is…Leading experimentation and analytical strategy across product, growth, monetization, marketing, and operational initiatives, often simultaneouslyApplying causal inference methodologies (difference-in-differences, synthetic controls, propensity methods, Bayesian experimentation) to real business questions where traditional A/B testing may not be feasiblePartnering directly with directors and senior leaders to frame complex, cross-functional challenges and translate findings into clear recommendations that drive actionImproving experimentation frameworks, metrics strategy, and analytical rigor across teams — developing scalable approaches for measurement, segmentation, forecasting, and incrementalityInfluencing roadmap prioritization and business strategy through rigorous analysis and precise communication of tradeoffs and uncertaintyMentoring and upskilling data scientists and analysts across the organization on experimentation, causal inference, and statistical best practicesPartnering with Engineering, Product, and ML teams on instrumentation, data infrastructure, and analytics toolingIntegrating generative AI tools into daily workflows to automate tasks, foster innovation, and maximize analytical productivityYou'll be successful in this role if you have…An unrelenting desire to build more equitable, inclusive, and diverse workplaces — you view this role as an opportunity to create positive change8+ years of experience in Data Science, Product Analytics, Applied Analytics, or Experimentation, with a track record of solving high-impact, cross-functional business problems. A Bachelor's degree in Computer Science, Data Science, Statistics, Applied Mathematics, Machine Learning, Artificial Intelligence, Economics, Physics, or a related field; a Master's degree or PhD in a quantitative field is a plus Experience partnering with senior stakeholders across Product, Marketing, Revenue, Sales, Operations, or Customer Experience organizations to drive strategy through dataStrong experimentation experience at scale, including causal inference methodologies applied to real-world, often messy business settingsAdvanced SQL proficiency and strong Python fluency, with the ability to work across large, complex datasetsThe ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivityFamiliarity with areas such as: pricing and monetization analytics, growth and retention strategy, customer segmentation and lifecycle, marketing attribution and incrementality, or operational and marketplace analyticsExperience in fast-paced, high-growth environments — consumer technology, SaaS, fintech, marketplace, or platform companies is highly relevantHumility — you believe in treating all people with dignity and respect, regardless of title or tenureBenefitsUnlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$200,000—$270,000 USDZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity.Remote Base Salary Range$200,000—$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice