Dispatcher Field Service

Job Description Dispatcher – Window and Door Field Service in Orlando, FL. Schedule: Monday thru Friday from 7:30 a.m. to 4:00 p.m. Compensation Range: $20.00 - $24.50 (depending on experience) As a Dispatcher – Window and Door Field Service, at PGT Innovation (Part of MITER Brands) you’ll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You’ll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence. Join MITER Brands™ – Where Innovation Meets Craftsmanship. MITER Brands™ is more than a window and door manufacturer—we’re shaping the future of residential living. As the powerhouse behind trusted names like Milgard, MI Windows & Doors, and PGTI, we’re one of the nation’s largest suppliers of vinyl windows and patio doors, with state-of-the-art facilities across the country. Responsibilities Receive service requests from processors and determine technician needs. Scheduling appropriate service techs and coordinate multi-tech jobs. Open service lists, prioritize older and urgent cases, Logistics Planning Map service locations and communicate availability to customers. Communicate with techs regarding job outcomes, site issues, and part orders. Monitor techs’ time off, redirected time, and cross-area support. Request parts, close services, and balance workloads across teams. Identify root causes and prioritize tasks effectively. Qualifications Strong organizational and communication skills Proficiency with Outlook and scheduling tools Ability to work independently and collaboratively Office-Based Frequent sitting, walking, and standing in a typical office setting. Manual Dexterity Regular use of hands and fingers for office equipment. Communication Oral and auditory capacity for phone and in-person interactions. Attendance Consistent daily presence required to maintain service levels. What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.