Operations Manager

DeSoto, TX: W Belt Line Rd/S Cockrell Hill Rd Job Overview EōS Fitness is bold, upbeat, and motivating. The Operations Manager reports to the District Operations Manager and oversees the Service team to ensure operational excellence. Responsibilities include customer service, revenue monitoring, retail management, compliance, facility inspection, and collaboration with Sales, Fitness, Facilities, and Marketing teams. Core Purpose To create loyal, lifelong fans and exercise practitioners. Responsibilities Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement. Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards. Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being. Qualifications 2–3 years of operations management experience. Strong verbal and written communication skills. 3–4 years of customer service experience. Prior experience or strong interest in the fitness industry is a plus. Excellent relationship building and influencing skills with people at all levels. Strong detail orientation and systematic approach to problem solving; good time‑management, organizational, and record‑keeping skills. Embraces EōS Fitness Core Values. Requirements Must successfully pass background check. CPR certification required within 30 days of hire. Intimately knowledgeable of all current company policies and SOPs. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to use company computer systems to prepare documents, enter data, and review reports. Ability to bend routinely and lift more than 40lb. Benefits & Compensation Salary: $65,000 – $65,000 USD. A highly energetic and collaborative team. Management team that cares about your professional development. Free membership for you and plus one family member. Discounted personal training and merchandise, including supplements. Employee referral program. Daily pay offered. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, and employee assistance program. 401(k) with company matching. Personal education growth options with Sophia Learning. EEO Statement EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr