Front Desk RepresentativeSwim Instructor

Benefits:

Free uniforms

Opportunity for advancement

Training & development

Make waves and pave the way for your career!

At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

Perks and Benefits:

Paid on-the-job training

Weekly Pay

Part time and Full time employment opportunities

Consistent set schedules

Culture driven company

Employee recognition programs

Positive Team Culture

Career Growth Opportunities

Primary Responsibilities:

Provide WOW Customer Service to our members

Assist with class scheduling and billing

Work in a sales capacity to sell new memberships

Conduct cold and warm calls to potential customers to promote memberships and services

Follow up with leads from inquiries, website sign-ups, and previous customers

Handle objections professionally and help customers understand the benefits of our programs

Job Qualifications and Skills:

Ability to work with children

Excellent communication and organizational skills

High energy and a sales-driven mindset

Strong work ethic and ability to handle rejection positively

Previous sales experience preferred, but not required

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities:

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.

Conduct cold calling to potential customers from lead lists

Follow up with warm leads via phone, text, and email

Explain membership options, class schedules, and promotions

Track customer interactions and follow-ups in the system

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Schedules and manages birthday/pool parties.

Resolves customer concerns/complaints using a professional approach.

Assists clients with purchases of merchandise and vending.

Greets parents and students as they report to the front desk.

Checks in students on the attendance tracking system.

Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.

Monitors snack shack area and provides guidance to snack shack staff.

Checks voicemail and email correspondence and responds in a timely manner.

Updates informational displays with accurate and timely promotions and literature..

Makes collection calls to resolve open account problems.

Prepares twice daily student lesson schedules for use by instructors and management staff.

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Work 1 swim instructor/lifeguard shift per week

All other duties as assigned

Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

Certificates and Licenses: CPR, First Aid and AED certification preferred .

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.