Revenue Auditor

Non-Gaming Revenue Audit Manager

Responsible for the overall management of the non-gaming revenue audit department, devise and implements revenue audit procedures, forms, reconciliation, variance reporting and follow up.

Essential Duties and Responsibilities:

• Ensures all revenue generated by retail, food and beverage and resort operations is properly recorded, reconciled and documented.
• Reconciles cash collected to revenue report as generated by POS, DRS, PMS and other systems as adopted by the company.
• Audits daily revenue of the casino food & beverage, retail and hotel.
• Maintains accurate spreadsheets with daily revenue data.
• Develops, implements and ensures compliance to department policies and procedures in accordance with gaming regulations and internal controls.
• Prepares the daily, weekly, and month-end revenue reports.
• Attends all necessary meetings and keeps supervisor informed of all necessary items as directed.
• Assists in other projects, as requested.

Supportive Functions:

• Ability to work both as a team member and independently.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Demonstrates and provides outstanding customer and employee relations at all times.
• Must be able to work all shifts, weekends, holidays and special events as needed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by 24-hour schedule.

Work Experience and Education Requirements:

• Bachelor's degree in accounting or related field preferred.
• Three (3) years similar experience in gaming or hospitality industry preferred.
• Complex resort, Hilton experience preferred.
• Strong planning, mathematical & analytical skills.
• Organizational, communication and delegation skills.
• Excellent knowledge of Microsoft Office programs.
• Knowledge of extensive knowledge of POS and PMS systems required. Micros POS, LMS PMS, On PMS preferred.
• Must be a team player.
• Minimum 18 years old.

Special Skills:

• Customer Service - Utilizes customers in every decision and situation; sees issues from a customer's point of view; is in touch with customer needs, expectations, and gaming experiences; sets the standards and establishes high expectations for handling customer problems; personally provides excellent customer service.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics; able to find new approaches to old problems; demonstrates flexibility in thinking; analyzes the implications of decisions, not just within his/her area of accountability; considers the systemic implications of decisions, rather than just taking a tactical or narrow view.
• Communication Skills - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; explains information, whether oral or written, clearly and informatively; presents numerical data effectively; able to read and interpret written information.
• Interpersonal Skills - Friendly and positive with others; maintains composure under stress and is generally viewed as even-tempered; demonstrates good judgment, poise and maturity in interactions with associates and customers; interpersonal style serves to enhance rather than undermine relationships with others; treats others with respect and dignity.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; places success of team above own interests; collaborates and cooperates with others; works hard to achieve win-win solutions; personally contributes to team efforts.
• Change Leadership - Skilled at recognizing need and opportunity for change which will result in meaningful improvement in employee development, customer satisfaction, and business results; takes responsible risks to improve performance; able to deal with frequent change, delays, or unexpected events; creates excitement in his/her area for change.
• Business Knowledge/Literacy - Understands own function/job and its relationship to other aspects of the business; demonstrates broad business sense and skills that are relevant both within and outside gaming; adept at analyzing business performance indicators to make solid decisions which drive improved performance; practical, cost saving, and profit-oriented.
• Integrity - Adheres to high standards of personal and business ethics and behavior; meets obligations and commitments; honest and consistent in communication and behavior.
• Initiative/Sense of Urgency - Understands the link between customer satisfaction and business performance; reacts quickly and decisively; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; self-sufficient; handles business and customer issues before they escalate into major problems.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments and makes deadlines; commits to long hours of work and/or flexibility when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.