Customer Support Agent

Join us in Greece to help redefine insurance Take this opportunity to work with a global leader in consumer protection and claims services. We’ve spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles. Join a team united by the same end goal: to completely change the way people think about insurance plans. What You’ll Do Guide & support customers: Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language. Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions. Champion customer care: Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey. Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures. Own your outcomes: Take responsibility for assigned tasks and deliver correct solutions promptly. Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time. Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems. Keep improving: Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements. Qualifications Excellent German and good English language skills (spoken and written) Great communication skills, active listening, and the ability to simplify complex topics Problem-solving mindset, attention to detail, and accountability Comfort working across multiple systems (CRM, claims platforms, office tools) Familiarity with regulatory environments (e.g., FCA , MFSA and GDPR ) Commitment to continuous learning and operational excellence Benefits Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation, and house-searching process – all at no cost to you) Competitive monthly salary (14 salaries per year) Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community and social responsibility initiatives Free online Greek language courses State-of-the-art premises, providing a great working environment with relaxing break areas Work for a Great Place To Work-Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. #J-18808-Ljbffr