General Manager

Benefits:

Health insurance

Paid time off

Dental insurance

HangOverEasy is looking for a General Manager to lead our great team. You will deliver a high-quality menu and motivate our staff to provide excellent guest service. We are in search of quality applicant who would be able to be responsible for both our Parsons Ave location and our Ghost Kitchen.

The job responsibilities include, maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and guest-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room & Bar, check-in with guests and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and guests have great dining experiences.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize guest satisfaction

Respond efficiently and accurately to guest complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses using our financial software

Promote the brand in the local community through word-of-mouth and restaurant events

Train new and current employees on proper guest service practices

Requirements

Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

Proven guest service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform guests and wait staff

Familiarity with restaurant management software, like Toast and Restaurant365

Strong leadership, motivational and people skills

Strong financial management skills