Store Manager

Job Description

Job Description

As a manager of Rocky Mountain Chocolate Factory and Yogurtini, you are responsible for overseeing and managing the daily operations to ensure a clean and safe environment and ensure that our customers leave with memories that make them a loyal customer for years to come. We are ONE store with shared employees and spaces with around 10-14 employees. We do everything from stocking, cleaning, customer service, decorating product, cooking caramel, and more. This position will report directly to the owners in regards to scheduling, day-to-day operations, promotions, hiring and firing. The responsibilities of the manager would include:

· Hiring, training, supervising, directing, and developing employees to be the best they can be to deliver an unforgettable positive experience for every customer

· Leading with a fair, firm, and fun approach

• lead by example in the form of impeccable customer service/guest interaction, solid work ethic, and cleanliness

· Learning the different roles in the business to improve efficiency and direct staff

· Create staff schedule to ensure appropriate staffing and make adjustments when required

· Will be main point of contact with staff for coordinating callouts, questions, or emergencies

· Helping employees understand why their role is important and why each task is necessary

· Managing inventory and working with the assistant manager on new products

· Creating a fun and positive atmosphere for employees and customers

· Responsible for working with owners in creating engaging social media posts that promote our brands and increase sales volume.

· Evaluating metrics to make necessary improvements

· Communicating with the owner

· Work collaboratively with ownership and maintain professional relationships with outside consultants/vendors.

· Improving operational procedures

What you’ll need:

· Prior management experience (2+ years in restaurant management or retail would be helpful not required)

· Ability to speak to and smooth customer service interactions in agreeable manor

· Positive attitude even in stressful situations

· Flexible schedule, work on nights, weekends, and holidays as needed

· Excellent leadership and communication skills

· Not afraid to confront important employee issues such as health code violations, theft, procedural issues

· Great with prioritizing and organization

· High standards for self and the team with improvement and retention in mind

· Obtain and maintain Managers Food Handlers Card

· Excited to learn and grow personally and professionally