Technical Program Manager - Business Systems

Key Responsibilities

• Review and document current-state B2B processes, using existing KBs and discussions with client stakeholders.
• Define to-be processes and show how IT implementations change current ways of working, and when.
• Assess change impacts on teams, roles, and processes, and support adoption readiness.
• Help prepare and notify business and sales teams of upcoming changes and new capabilities through communications, release notes, FAQs, and training inputs.
• Run workshops with business and sales stakeholders to validate processes and confirm decisions.
• Map process steps to system capabilities and IT development work, identifying gaps and dependencies.
• Track IT release plans and coordinate across IT, product, and business teams to keep timelines aligned and flag risks early.
• Learn Salesforce 2.0 (including CPQ) and custom portals (WidePoint, AccountHub/T-Platform, Inseego, and others), and help the business navigate the resulting process changes.
• Maintain process documentation, process maps, and KB content.
• Support the business during rollout and post-go-live.

Required Skills and Experience

• 8–12 years in program management, business process analysis, or business/technology consulting, including enterprise system implementations.
• Strong process management skills: current-state analysis, to-be design, gap analysis, and documentation.
• Change management and business communications experience, ideally with sales organizations.
• Solid understanding of the TFB business.
• Experience mapping business processes to system capabilities and IT development work.
• Experience coordinating cross-functional technology programs, including release planning and dependency tracking.
• Working understanding of Salesforce features, B2B processes, and B2B portals.
• Ability to learn custom-built systems quickly and explain their impact on business processes.
• Strong stakeholder management, facilitation, and written and verbal communication skills.

Preferred

• Salesforce (including CPQ) or portal implementation experience in telecom or a large B2B enterprise.
• Agile delivery experience, with tools such as Jira and Confluence.
• Certifications such as PMP, Salesforce Administrator or Business Analyst, Prosci or ACMP, CBAP, or Lean Six Sigma.