Coordinator, Day of Departure

What You’ll Do This role is part of the Contact Center and Customer Service Recovery organization within the Customer Experience Division. Serve as the primary interface with customer‑facing Airport agents, the Integrated Operations Center (IOC), and Service Recovery teams to resolve flight inventory and customer‑impacting operational issues. Assist airports in rerouting passengers impacted by oversales, flight cancellations, delays, and other off‑schedule operations. Identify additional flying needs and recommend to IOC where revenue warrants. Identify day‑of‑departure revenue‑generating and cost‑saving opportunities, and act independently on those opportunities. Participate in operational conference calls to effectively support irregular operations. Anticipate and respond to special operational needs. Identify impacts to customers and/or revenue to ensure optimal solution. Monitor oversales and spoilage on day‑of‑departure to minimize cost. Travel on company business when necessary. Work nights, weekends, holidays, and extended hours outside of the scheduled shift, as the operation is 24/7/365. Minimum Qualifications High School diploma or GED equivalency. 4+ years of operational support and customer service experience. Preferred Qualifications Experience in airport operations, reservation, inventory services, service recovery, pricing, revenue management, or logistics. Working knowledge of Sabre, AAcoRN, QuickRES, QIK, and/or GDS. Bachelor’s degree. Skills, Licenses & Certifications Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). Strong analytical and problem‑solving skills. Highly developed interpersonal and organizational skills. Flexibility and ability to analyze situations and implement strategies under pressure. What You’ll Get Travel perks: access to 365 destinations on more than 6,800 daily flights. Health benefits: health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more. Wellness programs providing tools, resources, and support. 401(k) program: available upon hire, with employer contributions after one year. Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Diversity & Inclusion Our 20+ Employee Business Resource Groups focus on connecting our team members to customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive work environment. #J-18808-Ljbffr American Airlines