Principal Consultant

Locations: Boston, Massachusetts; Denver, Colorado; Madison, Wisconsin; Raleigh, North Carolina

Job Title: Principal Technical Consultant – Customer Success (Appian)

Overview

Appian values intensity and excellence. The Customer Success team is focused on delivering mission‑critical business impact quickly and partners with customers to bring their ideas to life. This role involves engaging with customers post‑sales to develop and implement custom software solutions on the Appian platform for commercial clients.

Responsibilities

• Lead projects through the entire life‑cycle, defining, designing, developing, and implementing custom software and AI solutions on the Appian platform.
• Work in an agile environment to understand client business processes and technical needs.
• Launch new relational data models in production and develop APIs to integrate with multiple systems.
• Partner with Appian Architects and Technical Delivery Managers, and mentor consultants through fast‑paced software implementations.
• Brainstorm and implement AI use cases, applying retrieval‑augmented generation (RAG), agentic workflows, prompt engineering, and the latest generative models.
• Collaborate with client technical teams and business users throughout the software development life‑cycle to drive adoption and empower clients to build process applications independently.

Qualifications

• Passion for mentoring and developing others; experience leading teams through post‑sale software implementation.
• Ability to work with clients to define business processes and gather functional and technical system requirements.
• Excellent communication skills, passion for technology, and a mindset of continuous learning and critical questioning.
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints).
• Basic understanding of object‑oriented programming, relational databases, database design/data modeling, and SQL (writing queries, joins, views, etc.).
• Knowledge of software testing practices, test‑driven development, and automated test suites within a continuous integration framework; integration experience using APIs such as REST and SOAP, JDBC connections, and web services.
• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred.
• Seven or more years of experience with hands‑on software development or technical consulting.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or a related field/degree.
• Willingness to travel (20% or less annually) to support customer engagement.

Salary Range

$100,000 - $225,000 USD

Benefits

Appian offers a generous benefits package, including a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life and disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Equity awards may be available for certain positions.

Tools and Resources

• Training and development during onboarding and continuous learning opportunities, including mentorship and the First‑Friend program.
• Growth opportunities through leadership programs, department‑specific training, a comprehensive library of specialized training, skill‑based training, and tuition reimbursement.
• A community that supports inclusivity, with employee‑led affinity groups that facilitate networking, social, educational, and outreach activities.

Equal Employment Opportunity

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io.