Field Service Technician

Are you mechanically inclined, enjoy troubleshooting, and love solving problems? We want to talk to you! CopyPro, Inc. is looking for a dependable, customer-focused Field Service Technician to join our Wilmington team! Copier experience is a plus, but NOT required! What CopyPro offers: Competitive Pay 100% Company-Paid Health Insurance Company-Provided Service Vehicle Monday-Friday, 7:30 AM - 4:30 PM Weekends Off! Company 401(k) Contributions Paid Technical Training & Professional Development Career Growth Opportunities An Established, Respected Company with Over 50 Years of Outstanding Customer Service Key Responsibilities Diagnose, troubleshoot, maintain, and repair copiers, multifunction printers, and related office equipment. Perform preventive maintenance to maximize equipment performance and reliability. Troubleshoot mechanical, electrical, electronic, and basic networking issues. Respond to customer service requests in a timely and professional manner. Install, configure, and test equipment as assigned. Maintain accurate service documentation, including repairs, parts usage, and service time. Manage assigned parts inventory and maintain an organized service vehicle. Communicate clearly with customers regarding equipment issues, repairs, and resolutions. Work collaboratively with customer support, technical support, and fellow technicians. Participate in manufacturer training, certification programs, and ongoing technical development. Meet established service performance and customer satisfaction standards. Qualifications and Skills Strong mechanical aptitude and problem-solving abilities. Basic knowledge of electrical and electronic systems. Ability to troubleshoot technical problems using a logical, systematic approach. Excellent customer service and communication skills. Ability to work independently and manage daily service assignments. Good organizational and time-management skills. Comfortable using computers, diagnostic tools, and mobile technology. Valid NC driver's license with an acceptable driving record. Ability to safely lift and maneuver equipment and components, using assistance or appropriate equipment when necessary. We Encourage Individuals with Technical Backgrounds to Apply! We welcome candidates with experience in: Copier and printer service Electronics or computer repair Automotive diagnostics and repair HVAC or electrical troubleshooting Industrial equipment maintenance Appliance repair Mechanical or electromechanical equipment service Other technical field service positions No copier experience? No problem! If you have the technical aptitude and willingness to learn, we'll provide the industry-specific training. #J-18808-Ljbffr CopyPro, Inc.