Technical Support Specialist

Technical Support SpecialistThis position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.Essential Duties And ResponsibilitiesUnderstand and support the company's proprietary systems and other third-party systems to provide guidance include, but not limited to:WEXNETSpeedShipUPS.comWorldShipShipRushProvide first line technical support via phone, e-mail and/or a desktop support application.Identify, research and resolve technical issues with company's proprietary systems and other third-party systems.Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.Troubleshoot basic hardware issues.Test bug fixes and enhancements.Redirect or escalate problems as appropriate.Respond to inquiries in a timely manner, adhering to procedure and protocol.Required Knowledge/Skills/AbilitiesMS Office to include Excel, Word, Outlook.Computer hardware and software.Adaptable.Attention to detail.Good communication skills, both verbal and written.Excellent collaboration skills.Time management skills.Ability to prioritize.Qualifications:Bachelor's degree.0 – 2 years of relevant experience.