Customer Care Agent

Customer Care Agent Location: Grand Prairie, TX Pay Rate: $17.00 per hour Shift: 8 AM – 5 PM | Monday-Friday Your Next Chapter Starts With "Hello." You bring the heart; we'll bring the job. As a Customer Care Agent, you'll support people, solve problems, and grow your career. What it Takes Answer incoming phone calls and respond to customer emails professionally and promptly Assist customers with inquiries, concerns, and complaint resolution to ensure positive service outcomes Update, maintain, and verify accurate customer account information and records in internal systems Perform data entry tasks with strong accuracy and attention to detail Process paperwork, file documents, and maintain organized records and filing systems Support general administrative and office functions, including special projects as assigned Communicate effectively with customers, vendors, and internal departments to resolve issues and support workflow Utilize strong multitasking and prioritization skills in a fast-paced environment Maintain professional phone etiquette and strong customer service standards Work independently and collaboratively as part of a team to meet daily goals Maintain strong computer skills and efficient data entry practices Demonstrate typing speed of 45-55 WPM with high accuracy (preferred) Utilize 10-key data entry skills (preferred) Apply strong organizational skills and attention to detail in all tasks Adapt to changing priorities in a fast-paced work environment Must be able to lift up to 50 lbs. as needed Minimum 1 year of customer service or office support experience required The Perks Steady pay you can count on Benefits (Medical, Dental, Vision+ Life Insurance) Optional 401(k) - planning ahead is smart A team that's got your back (and your future) Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. #J-18808-Ljbffr