Deli Manager

Job Description

Job Description

Description:

Summary/Objective: This position oversees the operations of the deli department, provides leadership to all deli team members, ensures that a high-level customer service is consistently delivered, and contributes to store sales and profitability. 

Essential Functions: Specific duties include, but are not limited, to the following:

• Oversee daily activities of team members to ensure all tasks associated with daily operations are met successfully.
• Cooking, serving, packaging, operating counter, sanitation protocols, and customer service.
• Ensures proper merchandising of product including receiving, pricing, stocking, displaying, and stock rotation.
• Manages product storage, maintenance, and rotation activities to avoid expiration and spoilage.
• Monitors and maintains stock inventory levels to avoid over and under stock issues.
• Follows FIFO (First in, first out) procedures to reduce waste and ensure compliance.
• Removes and processes out-of-date products immediately, ensuring they are not sold.
• Assists General Manager in the preparation of inventory and sales budgets.
• Analyzes profit and loss statements and recommend improvements to meet department goals.
• Ensures accuracy and accountability of all department invoices and expenses as needed.
• Collaborates with marketing personnel to develop sales promotion programs to attract customers and build customer loyalty.
• Manages menu preparation, including weekly deli menu, seasonal and holiday menus, and addition of new recipes.
• Assists operations manager in interviewing and hiring new team members.
• Provides training to staff on company policies, procedures, and sales guidelines.
• Conducts performance reviews, issuing appropriate discipline steps and preparation of necessary documentation in a timely manner. 
• Operates all food preparation machines and equipment.
• Ensures the kitchen, kitchen equipment, and display and storage areas are maintained in a clean and orderly condition, meeting Health Department standards.
• Follows all health, safety, and sanitation guidelines / regulations and ensures that deli team members follow guidelines.
• Ensure all equipment and utensils are thoroughly cleaned and sanitized.
• Ensures cleanliness and sanitation of sales floor, work area(s), freezer/cooler, equipment, and retail cases.
• Resolves customer and employee complaints in a professional manner.
• Attends department meetings, all-staff meetings, and training as scheduled.
• Other duties as assigned.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Expectations/Abilities:

• Knowledge of food sales, preparation, and cooking 
• Product variety, bakery/deli standards, perishability, food safety, safety, and sanitation procedures
• Excellent communication, interpersonal, and leadership skills
• Ability to manage people and maintain composure in dealing with customers and team members. 
• Excellent analytical, critical thinking and critical thinking skills
• Proven self-starter with demonstrated ability to make decisions.
• Basic Mathematics; weights and measures
• Proficiency in POS (point of sale) systems and standard office software for inventory
• Must be able to operate calmly while in a demanding environment.
• Strong commitment to customer service
• Effective time management and organizational skills 
• Ability to solve problems independently.

Supervisory Responsibility: This position has direct supervisory responsibilities.

Work Environment: This job operates in a fast-paced multi-faceted operation environment. This role routinely operates food preparation machines and equipment.

Position Type/Expected Hours of Work: This is a Full-Time position with up to 40 hours per week expected. Days of work vary from Sunday through Saturday. Must be able to work flexible hours including mornings, evenings, weekends, and holidays. Must attend all mandatory meetings and participate in training.

Travel: Little to no travel is expected for this position. 

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a busy retail environment.

• Ability to talk and hear.
• Exposure to hot and cold temperatures as expected in a typical retail store environment.  
• Exposure to potential hazards exist with respect to cooking procedures and operating work equipment necessary to perform job duties.
• Required ability to stand and walk for long periods of time and may bend, reach, stoop, twist and turn frequently. 
• Perform repetitious arm and hand movements frequently.
• Push and pull fully loaded pallet jacks containing products of up to 50 lbs. unassisted. 
• Uses FDA approved cleaning chemicals in accordance with manufacture’s guidance and instructions.
• Ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
• Reliable, regular attendance required.

Required Education and Experience:

• High School Diploma or equivalent (GED) 
• Minimum 2 years of commercial cooking/baking experience in a deli or restaurant setting with a formal role as department supervisor or manager.
• ServSafe Food Protection Manager Certification is required within 30 days of employment.

Preferred Education and Experience:

• Associate degree in food service management
• 3+ years of commercial cooking/baking experience in a deli or restaurant setting as department supervisor or manager.
• Wisconsin Food Manager Certification or ServSafe Food Protection Manager Certification

Required Pre-Employment Screening: LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.