: Technical Team Lead -- Citrix VDI & Windows 365 Cloud PC Migration

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance

Job Title: Technical Team Lead — Citrix VDI & Windows 365 Cloud PC Migration

Duration: 6-9 months+

Location: Remote supporting PT / MT.

We seek an experienced Technical Team Lead to manage day-to-day operations of Citrix VDI and published app environments and to lead the technical transition to Windows 365 Cloud PCs for ~1,800 users. This hands-on role combines platform engineering, operational leadership, and technical project leadership (working with an assigned Project Manager) to ensure a smooth migration, stable service, and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling is required.

Core Responsibilities

Operations & Team Leadership

• Lead and mentor an engineering team for Citrix VDI, Published App Servers, and Windows 365 Cloud PC operations.
• Own daily operational health: monitoring, incident response, RCA, maintenance, patching, and capacity management.
• Drive continuous improvement: runbooks, automation, run-rate tasks, and knowledge transfer to Tier 1/2.
• Coordinate with service desk, networking, security, and app owners on escalations and outages.

Migration & Project Leadership (technical lead)

• Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs; collaborate with the Project Manager to meet timelines.
• Define migration strategy, architecture, target state, and operational model.
• Lead POC, pilot cohorts, and phased rollouts; validate UX and app compatibility before broad onboarding.
• Produce and maintain migration artifacts: diagrams, cutover playbooks, rollback plans, and deployment runbooks.
• Oversee image management, provisioning, profile migration, storage, and identity/MDM integration.

Platform Engineering & Configuration

• Manage and tune Citrix infrastructure: Delivery Controllers, StoreFront/Workspace, policies, machine catalogs, PVS/MCS, and published app farms.
• Design and implement Cloud PC provisioning, sizing (SKU mapping), image management, and optimizations.
• Configure and maintain Intune/Endpoint Manager policies, Autopilot (if used), and Conditional Access for Cloud PCs.
• Build and maintain monitoring, alerting, and dashboards for Citrix and Cloud PC environments (LogicMonitor, Citrix Director, etc.).
• Implement security hardening, least-privilege access, certificate management, and secure connectivity (VPN, SASE, Azure networking).

User Experience, Applications & Telephony

• Ensure optimal UX for latency-sensitive workloads (call center softphones, UC apps) — tune remote protocols, multimedia redirection, and QoS.
• Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency, black screens, or display duplication.
• Coordinate application remediation, packaging, and delivery (MSI/MSIX/App‑V/Citrix App Layering).

Integrations, Automation & Tooling

• Integrate Cloud PCs with AD/Azure AD, SSO, SCCM, ITSM, and monitoring platforms.
• Automate provisioning, image updates, scaling, and remediation using PowerShell, Azure Automation, or similar tools.
• Implement telemetry and logging for proactive performance management and capacity forecasting.

Documentation, Handoff & Governance

• Produce runbooks, support guides, and operational playbooks for post-migration teams.
• Define SLAs/OLAs, maintenance schedules, and change control processes for Cloud PC operations.

Required Qualifications

• 7+ years in end-user computing engineering with ≥3 years leading technical teams or projects.
• Deep hands-on experience with Citrix technologies (Virtual Apps & Desktops, StoreFront/Workspace, Director, PVS/MCS).
• Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop.
• Strong knowledge of Intune/Microsoft Endpoint Manager, Azure AD, Conditional Access, and device management.
• Experience with image management, application packaging, and profile management (FSLogix).
• Solid networking and UC fundamentals: TCP/IP, QoS, VPN/SASE, and telephony behavior in virtual desktops.
• Proficiency in automation/scripting (PowerShell, Azure CLI) and monitoring/log analytics.
• Strong communication skills for cross-team coordination and stakeholder engagement.

Preferred / Nice-to-Have

• Experience migrating large Citrix estates to Windows 365 Cloud PC or AVD (1,000+ seats).
• Background supporting contact center/call center environments and UC integrations (Cisco, Microsoft Teams).
• Experience with LogicMonitor, Citrix Cloud, or IR Prognosis replacement projects.
• Azure (AZ-104, AZ-140) or Citrix (CCA/CVP/CCE) certifications.
• Healthcare/insurance or regulated industry experience.

Thanks & Regards
Bhanu Prakash
DeltaSoft Solutions
View email address on us.fitly.work