Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
With more than 21 years of experience in the insurance industry and 14 years as a State Farm Agent, I’m proud to have built a career centered around helping customers, developing people, and growing a successful agency. Born and raised in Oak Cliff, Dallas has always been home. After graduating from the University of Texas at Arlington with a degree in Business, I went on to build two agency locations in Dallas and Mesquite and now lead a team of approximately 12 professionals.

Our agency has a high-energy, goal-driven culture. We set big goals and hold ourselves to high standards, and that commitment has helped our agency consistently rank among the top 5% of State Farm agencies for several years. We’re looking for people who are self-motivated, coachable, and have big personal and professional goals of their own. If you want to grow, be challenged, and be rewarded for your results, you’ll fit right in.

We believe hard work should create opportunity. Our team members receive hourly pay plus commission, along with benefits including health insurance, a 401(k) plan, 15 days of PTO, and paid holidays. We also enjoy occasional team outings and taking time to celebrate our successes together.

Outside of the office, family and fitness are a big part of my life. I’ve been married for 11 years and am a proud mom of four—Giselle, Matias, and twins Mauricio and Alessandra. I also love exercising and staying active, which reflects the same discipline and drive I bring to our agency.

If you’re ambitious, coachable, and looking for more than just a job—somewhere you can challenge yourself, grow professionally, and be rewarded for your performance—we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Imelda Mendoza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.