Intake Specialist

Intake Specialist

New York, New York Full-time $40,000 - $50,000 annually, depending on experience.

About the Firm:

Mizrahi Kroub LLP is a fast-paced and growing law firm based in New York City, with a focus on plaintiff-side litigation, including employment law and disability access cases under the Americans with Disabilities Act (ADA). We are committed to advocating for individuals and holding institutions accountable to ensure fair treatment and equal access. Our team is collaborative, mission-driven, and dedicated to providing high-quality legal representation while fostering the growth and development of our attorneys.

Job Overview:

We are seeking a highly organized and empathetic Intake Specialist to serve as the first point of contact for potential clients. This role is critical to the firm's growth and success, as it sets the tone for the client experience and ensures qualified cases are properly screened and escalated. The position is in-office at least four days per week.

Key Responsibilities:

• Serve as the first point of contact for potential clients via phone, email, and website submissions.
• Conduct thorough intake interviews to assess facts related to:
  • Discrimination (race, gender, disability, age, etc.).
  • Sexual harassment or hostile work environment.
  • Wrongful termination or constructive discharge.
  • Retaliation and whistleblower claims.
  • Unpaid wages, overtime violations, and misclassification.
• Accurately input client information and case details into the firm's case management system.
• Identify viable claims based on firm criteria and escalate qualifying matters to attorneys for further evaluation.
• Communicate with empathy and professionalism, often with individuals in distress or crisis.
• Track follow-up tasks, including scheduling consultations and collecting supporting documentation.
• Coordinate with the Employment team to ensure smooth handoff of potential matters.
• Assist with tracking referral sources and helping evaluate marketing campaign effectiveness.

Qualifications:

• Minimum of 13 years of experience in legal intake, customer service, or related role (employment law experience strongly preferred).
• Exceptional communication and active listening skills.
• Highly organized, with the ability to manage multiple tasks and follow-ups.
• Bilingual in English and Spanish is a strong plus.
• Discretion, empathy, and professionalism when handling sensitive or emotional conversations.

Robust Benefits Package Including:

• Medical, Dental, and Vision insurance.
• Fridays remote.
• 401k and 401k Matching.
• Generous PTO and additional paid holidays off.