CDL Support Technician- Position #04825 - Hourly/Wage

CDL Support Technician

Title: CDL Support Technician- Position #04825 - Hourly/Wage

State Role Title: Admin and Office Spec III

Hiring Range: $20.69 - $23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters Richmond, VA (NDR Compliance Work Center)

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles (DMV) is seeking to hire a CDL Support Technician. This position is an HOURLY/WAGE position without state benefits. The CDL Support Technician is a technical position within a high-volume DMV regulatory unit. This position is responsible for researching, evaluating, and updating CDL and driver history records to ensure compliance with Federal and State regulations. The role focuses on maintaining the accuracy of driver history records and assisting in resolving duplicate pointers through the SPEXS system, helping Virginia remain compliant with REAL ID requirements. Wage positions are limited to no more than 1,500 hours per agency during the 12-month period of May 1 April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week, on average, over the 12-month period. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

Demonstrated experience in high-volume data entry Experience in customer service related to complex issue resolution Experience in regulatory or public service environments with CDL management, driver history, or licensing Experience interpreting complex documents, including federal and state regulations Skilled in identifying and resolving record discrepancies for regulatory compliance Experience in conducting research to verify and update records Proficient in Microsoft Office (Word, Excel) for data management and reporting

Additional Considerations

Familiarity with DMV systems (e.g., OnBase, CSS, CDLIS, SPEXS) Knowledge of FMCSA, REAL ID, and state regulations as they apply to driver records

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact View phone number on click.appcast.io for assistance. Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: View phone number on click.appcast.io

Email: View email address on click.appcast.io

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Virginia Department of Human Resource Management