Director of Warehouse Operations

Personal.CX is a subsidiary of Beautylish, Inc. focused on providing fulfillment and logistics services for personal care ecommerce brands. Since we started ecommerce in 2012, we have developed a strong reputation for the high-touch and personal service that we provide for every order. With warehouses in Fresno, CA and Marlton, NJ we are focused on strategic and sustainable long-term growth. The Director of Warehouse Operations will report to the Executive Director and oversee 3 manager-level direct reports and ~40 indirect reports downstream in our US warehouses. This is a role that splits its time evenly between strategic operational logistics and hands‑on team development, with a particular focus on managerial development. Continuous improvement through the optimization of people, processes, and performance is an essential mindset to succeed in this role. About our Warehouses: 54,000 sq ft across West and East Coast operated facilities Third party warehouse partners in US and Canada B2B and B2C shipments, domestic and international Service partner brands with 3PL fulfillment services Inbound shipments include containers, pallets, and small boxes Logiwa WMS, NetSuite ERP, and in-house custom inventory management and order management systems Responsibilities Include: Team Development Set expectations for managers, measure performance, provide feedback, and hold them accountable for their performance and the performance of their departments. Balance managers' short‑term focus by providing clear communication and guidance on long‑term initiatives: help them see the 'bigger picture' and clearly map how to get there. Leverage the skills and experience of your team by sourcing ideas, being open to feedback, delegating effectively, and cultivating development paths for continuous growth and engagement. Build a team culture of ownership by leading by example and fostering exceptional communication, transparency, and work ethic. Proactively support your direct reports as a 'servant leader', using your experience to help them continuously develop technical and soft skills. Strategic Operations Own and measure clear operational KPIs Provide strategic, long‑term planning (3, 6, and 12 months out) including labor planning, volume/rate forecasting, and peak season planning. Drive process improvement through continuous evaluation, detailed execution plans, effective implementation, and sustained execution to ensure long‑term benefits. Implement standardized systems and processes that are scalable across teams/locations to streamline operations and enable growth. Support decisions and recommendations with data and key metrics and provide regular reporting to team and stakeholders. Equipment, Systems, & Facility Management Optimize setup, training, administration, and troubleshooting of warehouse software/systems to be maximally effective for our operations. Ensure warehouses are efficient, clean, and safe by leading non‑routine building maintenance initiatives and delegating routine maintenance tasks to managers. Research vendors, get quotes, and make purchasing decisions for equipment needed to expand operations. Essential Skills/Qualities: Exceptional Communication: clear and consistent verbal and written communication that's simple and effective for the audience, (e.g. direct reports, entry‑level employees, and executives). People Management and Development: focus on developing your manager direct reports to lead the larger team 'through' them. Ownership: as the head of the Fulfillment Department, take ultimate accountability for all outcomes of your team, ('the buck stops with you'). Drive for continuous improvement: lead with curiosity, identify both successes and misses, create an environment where 'failures' are opportunities to learn, and model a bias towards action. Project Management: effectively lead initiatives from planning through execution, with attention to gaining buy‑in, strategic delegation, consistent status updates, effective roll‑out, and long‑term adherence. Problem Solving: identify potential or current issues with people and processes, research/investigate, apply logic/experience to make sound decisions, and take appropriate and timely action to resolve. Business acumen/data analytics: analyze and apply data to strategically guide team to hit KPIs and operating metrics and Technology Acumen: ability to learn our operating systems and shipping systems, comfortable using G Suite, Slack, and other communication tools, proficient in Excel. Shipping Logistics: familiar with general processes for working with third party carriers to ship outbound orders and receive large inbound shipments (pallets, containers). Organization: stay on top of multiple projects, priorities, and locations with transparency within and outside your building/team. Required Experience/Qualifications: 10 years of general warehouse experience, including using equipment such as forklifts, stackers, etc. 3-5 years in a pick/pack/ship fulfillment warehouse 3+ years experience in a Sr. Management or Director role, including supervising other managers Experience in Six Sigma or Lean warehouse management and design Must work on‑site at our Fresno, CA warehouse Must be able to travel, estimated minimum of 1 week per quarter Fully written and spoken business fluency in English; Spanish fluency a plus. Ability to work in a fast‑paced and physical environment, stand for long periods, and lift 50+ lbs. Must have current US work authorization This is a Full Time salaried position: our targeted compensation range is $120,000-$150,000; the final offer will vary depending on relevant experience. Benefits include health, dental, and vision insurance, 401k with 6% employer match, competitive PTO, and a generous employee discount. #J-18808-Ljbffr