Service Supervisor

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you. Responsibility: Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability. Ensure repairs and preps are complete, on time and on budget. Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians. Qualifications & Experience Needed: Must have a valid driver's license, High school diploma or equivalent. Minimum of 3-5 years' experience in a service department. Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed. Two+ years service management / supervision experience preferred. Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware. Company Benefits: Employee Referral Bonus Safety boot reimbursement 401k w/Company Match and Profit Sharing Employee Assistance Program Employee Discounts Seniority Bonus Excellent Recognition Program Potential performance increases throughout the year Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Education Required Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you. Responsibility: Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability. Ensure repairs and preps are complete, on time and on budget. Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians. Qualifications & Experience Needed: Must have a valid driver's license, High school diploma or equivalent. Minimum of 3-5 years' experience in a service department. Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed. Two+ years service management / supervision experience preferred. Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware. Company Benefits: Medical, Dental, Vision insurance Telehealth Paid Vacation, Holidays & Sick Leave Employee Referral Bonus Safety boot reimbursement 401k w/Company Match and Profit Sharing Company paid Life Insurance Employee Assistance Program Employee Discounts Seniority Bonus Excellent Recognition Program Potential performance increases throughout the year Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Education Required High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. See job description #J-18808-Ljbffr N C Machinery Co. in