Nutrition Assistant - Call Center

Nutrition Assistant - Call Center

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as families.

Akron General understands that keeping up with nutritional needs is essential to staying well. As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment. You will take calls from patients for breakfast, lunch, and dinner as well as verify and enter orders into our dietary menu system. Maintaining communication between care units and patients regarding nutrition and dietetics to ensure meal accuracy is extremely important in this role. Your efforts can leave a positive impression on patients and their families every day.

A caregiver in this position works days from 10:00AM 6:30PM, including every other weekend and holiday.

A caregiver who excels in this role will:

• Deliver and pick up menus from patients and units.
• Explain the meal selection process to new patients and assist with menu selections.
• Obtain patient preferences, dislikes, and other information to ensure quality food delivery to patients.
• Assist patients with menu selection either over the phone or in person to verify meal selections based on established schedule or as required.
• Offer various food options based on patients' diet orders and availability from the kitchen.
• Enter the appropriate information into a hand-held system or computer.
• Review entries for proper adherence to dietary orders.
• Follow-up with patients if menu selections appear incomplete or insufficient.
• Handle a large volume of inbound patient calls in a timely manner.
• Collect and process patient meal selections efficiently using the CBORD system.
• Ensure patient safety and accuracy by utilizing two patient identifiers during all communications.
• Escalate critical issues to management promptly to ensure resolution and maintain efficiency.
• Ensure prompt response to requests for service and follow up if delays or product availability problems are identified.
• Update patient lists to verify meal selections or diet order changes.
• Check trays for accuracy prior to meals being delivered to patients.
• Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, note changes and verify with a Registered Dietitian if necessary.
• Provide excellent service to others by monitoring computer messages, following through on all requests, notifying the appropriate caregivers, answering the phone, following up on messages and acting to remedy complaints.
• Perform various clerical duties, run lists and worksheets and distribute to staff and assist with inventory and storage of menus and other items.
• Prepare items for unit orders, stock supplies, fill orders from inventory with proper documentation for charging and adhere to order amounts and standard stock levels.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Ability to understand dietary terms and information
• Proficiency in the use of basic computer software applications

Preferred qualifications for the ideal future caregiver include:

• Six months of dietary experience

Physical Requirements:

• Must be able to lift 30 lbs or more.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.