Operations Support Specialist

Job Title: Operations Support Specialist Reports to: Operations Support Manager Location: Heritage Behavioral Health Center, Decatur, IL Schedule: Monday-Friday, 8:00am-5:00pm. Work Setting: In-Person - mobile across multiple Heritage locations Position Overview Heritage Behavioral Health Center (HBHC) is a Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive behavioral health and primary care services to individuals and families across central Illinois. We are seeking a dependable and service-oriented Operations Support Specialist to help keep our organization running smoothly behind the scenes. The Operations Support Specialist provides essential logistical, administrative, and operational support across the organization - managing mail and deliveries, coordinating transportation and errands, supporting meeting and event logistics, processing purchasing requests, and maintaining supply inventory. This is a mobile, in-person role that touches every part of the agency. At Heritage, we recognize that every role impacts the individuals we serve, and this position is no exception: a well-run operation allows our clinical teams to focus entirely on delivering exceptional care. Leadership & Team Expectations Demonstrate a sense of pride and ownership in the operational work that supports Heritage's mission and the people we serve Maintain professionalism, reliability, andstrong communicationin all interactions with staff, vendors, and community partners Anticipateneeds proactively rather than only reacting to requests - be the person people can count on Model and reinforce Heritage's mission, values, and ethical standards in every interaction Core Responsibilities Mail, Deliveries & Transportation Coordinate and distribute incoming and outgoing mail, packages, and internal deliveries across all Heritage locations Assistwith transportationlogistics, including pickup and delivery of supplies and materials to off-site locations Complete routine errands and operational tasks to support daily agency functions Meeting & Event Support Support meeting and eventlogistics, including food pickup and distribution, room setup, and supply coordination Assistwith coordination of agency events and special projects as assigned Purchasing & Supply Management Process and fulfillpurchasingrequests for supplies, materials, and operational needsin accordance withagency procedures Maintain inventory of office, operational, and program supplies and notify leadership of replenishment needs before shortages occur Assistwithmaintainingorganized workspaces, storage areas, and shared operational resources Administrative & Operational Support Provide administrative and operationalassistanceacross departments as needed Communicate effectively with staff, vendors, and community partners to coordinate services and requests Follow all agency policies, safety procedures, and confidentiality standards in the performance of all job functions Perform other duties as assignedconsistentwith this role Performance Expectations / What Success Looks Like The Operations Support Specialist will be successful in this role when: Daily operations run smoothly with minimal disruptions or delays in mail, transportation,purchasing, or meetinglogistics Staff requests are handled efficiently and accurately, with clear communication and consistent follow-through Knowledge, Skills and Abilities Strong interpersonal, verbal, and written communication skills Excellent organizational skills and strong attention to detail Abilitytoproblem-solve, multi-task, and manage competing priorities in a fast-paced environment Ability to work both independently and collaboratively as part of a multidisciplinary team Strong time management skills; ability to consistently meet deadlines and expectations Ability to respond calmly and effectively in urgent or emergency situations Proficiencywith email, phone communication, and basic computer applications Education and Experience High school diploma or GEDrequired Prior experience inoperationalsupport,logistics, office coordination, or similar role preferred Valid driver's license, reliable transportation, and proof of current automobile insurancerequiredand must bealways maintained Equivalent combination of education and experience will be considered. Physical Requirements and Working Conditions Position is mobile across multiple Heritage locations; regular travel between sitesrequired Ability to sit, stand, and work at a computer for extended periods Ability tolift upto 25 pounds and push low-weight mail carts Must adhere to all Heritage policies, procedures, safety standards, and confidentiality requirements Compensation & Benefits Salary Range: $17.00/hr - $20.00/hr based on experience Heritage offers the following with this position: Generous Time Off:Vacation,sick, personal, and holiday leave Wellness Benefits:Every other Friday off (paid), Employee Assistance Program (EAP), and fitness reimbursement Insurance:Health, dental, vision, flex spending accounts, andadditionallife insurance. Health insurance includes substantial agency contributions toward the cost. Retirement:401(k) and Roth options Professional Growth:Tuitionassistanceand continuing education opportunities #J-18808-Ljbffr