Bodily Injury Claims Manager

Job Description

Our client, a well-established Property & Casualty insurance carrier, is seeking an experienced Bodily Injury Claims Manager to join its Claims leadership team in the greater Tennessee region. This is an outstanding opportunity for a seasoned claims professional to oversee casualty operations, mentor a high-performing team, and drive strategic initiatives that support operational excellence and quality claim outcomes. This leadership role will oversee a team of claims examiners handling moderate to complex auto bodily injury claims from cradle to grave, ensuring claims are investigated, evaluated, and resolved accurately and efficiently.

Responsibilities

• Lead and develop a team of casualty claims professionals, ensuring high levels of performance, accountability, and professional growth.
• Oversee day-to-day casualty claims operations while maintaining strong financial stewardship and supporting department performance objectives.
• Monitor claim quality through regular file reviews, coaching, and internal audit processes to ensure compliance with company standards and industry best practices.
• Provide guidance on complex bodily injury and casualty exposures, assisting the team with claim strategy, negotiations, and resolution planning.
• Facilitate claim review meetings and collaborate with senior leadership on significant loss exposures and complex claim decisions.
• Analyze operational performance metrics and identify opportunities to improve efficiency, claim handling consistency, and overall customer experience.

Requirements

• 5 - 10+ years of handling Casualty / Bodily Injury claims, including at least 2 years of leadership or management experience.
• Strong background handling casualty and bodily injury claims, including oversight of complex claim investigations and resolutions.
• Strong leadership, communication, coaching, and organizational skills with the ability to motivate and develop high-performing teams.
• Proficiency with claims management systems and Microsoft Office.
• Bachelor’s degree preferred.

Salary & Benefits

• Competitive base salary of $100,000 to $130,000 annually, based on experience, plus annual performance-based bonus incentives
• Comprehensive Medical, Dental, and Vision insurance
• Employer-sponsored 401(k) retirement plan
• Generous Paid Time Off
• Career advancement and leadership development opportunities
• Ongoing professional training and continuing education support