Customer Service Representative

Job Description

Job Description

Are you looking for a place where your friendly demeanor and problem-solving skills can truly make a difference? A To Z Insurance Services LLC in Williamsport, Maryland, is searching for a welcoming and dedicated Customer Service Representative to join our team. We believe that exceptional service is the cornerstone of our business, and we're looking for someone who shares that passion. In this role, you'll be building relationships with our valued clients, providing them with the support and information they need. You'll help answer questions, resolve concerns, and ensure every interaction leaves our customers feeling heard and valued. If you have a knack for connecting with people and a commitment to providing top-notch service, wed love to welcome you aboard and help you grow with us.

If interested, please email me your resume & cover letter that explains why you think you are the best person for this position to View email address on ziprecruiter.com. Please include your email address in your cover letter and on your resume, as I will confirm receipt of your email and will contact you by email to schedule a phone interview.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Manage and resolve customer service inquiries and issues via phone, email, and chat.

Provide accurate, valid, and complete information by using the right methods/tools.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customers through open and interactive communication.

Follow communication procedures, guidelines, and policies.

Process customer accounts, and file documents.

Offer & execute annual reviews for personal lines customers explaining benefits of the policies we offer & re-shopping/re-writing policies as needed.

Advising & processing claims for customers & setting follow-ups to make sure the claims go smoothly.

Educating & offering & upselling & cross-selling existing customers other lines of business or endorsements.

Basic quoting for existing customers calling in to add a line of business that they don't currently have.

Using our agency management system & client relationship management system to document all customer & prospect activity.

High school diploma or equivalent.

Proven customer support experience or experience as a customer service representative.

Strong phone handling skills and active listening.

Excellent verbal & written communication skills.

Ability to multitask, prioritize, and manage time effectively.

Friendly, positive, & enthusiastic attitude.

Reliable, trustworthy, & dependable.

Good computer & technology skills, tech savvy.

Self-motivator, detail-oriented, & a fast learner.

Insurance license not required to apply, but would be required within 30 days of starting employment.