Membership Sales & Services Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance

As a Sales & Services Manager, you'll play a key role in growing our school through membership sales, family engagement and team leadership. You'll lead a team that creates WOW experiences for families while helping them achieve their swimmer's goals. This role combines leadership and operations with driving enrollments, building relationships and creating a positive member experience that keeps families engaged through every stage of their Goldfish journey.

O-fish-ial Summary : Oversees the quality and success of Goldfish Swim School daily operations with a strong focus on membership growth, sales performance, customer service and team development. Responsible for leading enrollment efforts, supporting staff performance, maintaining operational standards and ensuring a consistently exceptional family experience.

Perks and Benefits:

• Base pay of $22 hourly
• Bonuses based off of daily, monthly and quarterly enrollment goals
• Medical, Dental, Vision, and 401k program with employer matching
• Paid Holidays, Paid Time Off, and Vacation Days
• Paid training and lifeguard certification
• Free swim lessons for children and siblings
• Culture driven company who practices our core values as much as we practice our swim skills

Your success in this role will be measured by your ability to:

• Direct and control daily operations to ensure the school is running according to Goldfish Swim Schools standard operating procedures
• Develop and coach a team that confidently engages students and families, identifies needs and creates positive experiences that maintain memberships throughout the year
• Foster a positive team culture by providing coaching, clear communication, accountability and support, creating a workplace that provides fundamental job and life skills for those looking to expand their careers
• Drive membership growth by leading enrollment efforts and maintaining focus on monthly, quarterly and annual sales goals
• Monitor and manage team members overseeing sales pipelines, lead activity, conversion rates and retention opportunities to maximize growth
• Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
• Create and implement a plan of action when quarterly and annual goals are off track

What else do you need to know?

• Everyone in our building is lifeguard CPR & AED certified and all management team members will also obtain their Certified Pool Operator (CPO) certification
• Our ideal candidate will have 2-4+ years of experience in sales, membership sales, CRM systems, lead management or customer follow-up
• We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week (Ex. every Monday from 8:30-4:30)
• Our managers must be enthusiastic leaders who have a strong focus on employee engagement as well as the member / customer experience. We want to be a place where employees love to work and where our families feel taken care of and we want to be known for our positive impact in our community.

At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. Were dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!