Senior Product Marketing Manager

About CareMessage CareMessage is a social enterprise and the largest patient engagement platform for low-income populations in the United States. We deliver personalized health education and care coordination through text messaging — reaching patients where they already are, in the language they speak, at the moments that matter most. Unlike technology built for large health systems and adapted down, CareMessage is designed from the ground up for organizations serving low-income, historically marginalized communities. Why Join Us in Leveraging Technology to Improve Health Equity Many of us have had the experience of doing good work or building great products, but wondering if it is truly making an impact. At CareMessage, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity. Our ideal team members: Deliver meaningful, measurable results Invest in their teammates and build trust Seek feedback and continually grow Stay steady and solutions-oriented in ambiguity Lead with integrity and responsibility Communicate with clarity and empathy If you are motivated by impact, energized by collaboration, and ready to do some of the most meaningful work of your career, we encourage you to apply. If this sounds like you, we would love to meet you. _____________________________________ Improving Health Equity One Message at a Time! Many of us have had the experience of doing good work, but wondering if it is truly moving the needle. At CareMessage, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose. CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health. With 22 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity. We are a team of people who hold both compassion and accountability. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity. Our ideal team members: Deliver meaningful, measurable results Invest in their teammates and build trust Seek feedback and continually grow Stay steady and solutions-oriented in ambiguity Lead with integrity and responsibility Communicate with clarity and empathy If you are motivated by impact, energized by collaboration, and ready to do some of the most meaningful work of your career, we encourage you to apply. If this sounds like you, we would love to meet you. _____________________________________ Who We’re Looking For We are looking to hire a Senior Product Marketing Manager (L3) who will shape how CareMessage communicates the value of our products to the market. You will own the positioning, messaging frameworks, and launch execution for our rapidly evolving product suite and integrations. We’re looking for someone with the ability to translate complex technical capabilities, including interoperability, data intelligence, and AI‑assisted workflows, into clear, compelling, and differentiated narratives for our key customer segments such as Healthcare Networks, FQHCs, free clinics, and tribal health organizations. This is a highly cross‑functional role. You’ll work closely with Product, Brand, Growth, and Customer Success to ensure that each feature or integration is understood, adopted, and properly represented across audiences. You will bring structure and clarity to how CareMessage presents what we build, helping create alignment internally and strong resonance with customers externally. You will report to the Chief Technology Officer and play a foundational role in building the product marketing function as we scale. Who You Are You are a thoughtful communicator, a strong storyteller, and someone who is energized by the challenge of turning technical concepts into meaningful value for end users. You bring depth in product marketing: positioning, segmentation, messaging, and launches, and have a track record of creating clear narratives that win attention, drive adoption, and unify cross‑functional teams. You are curious, research‑driven, and highly proactive. You are comfortable digging into customer interviews, market signals, competitor landscapes, and Electronic Health Record (EHR) integration nuances to understand how different audiences perceive value. You thrive when working across teams and take a partnership‑first approach, assuming good intent and helping create shared understanding between Product, Brand, Growth, and Engineering. You’re excited about operating in a mission‑driven, fast‑moving environment and have experience in healthcare, interoperability, or safety‑net systems. Most importantly, you care deeply about clarity, impact, and ensuring that the story behind what we build truly connects with the organizations and communities we serve. Key Responsibilities Segment Positioning & Messaging: Develop deep understanding of CareMessage’s core customer segments: Large FQHCs Mid-size/standard FQHCs Free & charitable clinics Tribal health organizations HCCNs, CINs, PCAs Own positioning and value propositions for each segment. Tailor messaging by EHR and integration maturity (Epic/OCHIN, eCW, athena, NextGen, etc.). Produce segment briefs, one‑pagers, competitive differentiation, and proof points. Product Narrative & Launch Ownership Lead end-to-end product launch planning and go-to-market execution. Create internal and external launch packets, including briefs, FAQs, one‑pagers, landing page copy, and decks. Maintain a consistent quarterly narrative that ties roadmap themes to customer value and equity outcomes. Ensure launch readiness across Product, Brand, Growth, Customer Success, and Partnerships. Market Understanding & Insights Conduct customer interviews and segmentation research. Maintain competitive intelligence and market landscape analyses. Gather and synthesize insights that drive refined messaging, positioning, and adoption influence. PR & External Communications (Product‑Focused) Own product‑related press releases and coordinate with Brand and leadership on timing and distribution. Develop messaging for webinars, conferences, demos, and strategic partnerships. Collaborate on external content relevant to product advancements and technical capabilities. Internal Coordination & Enablement Build and maintain internal enablement materials to support consistent messaging across teams. Run training sessions for new features, releases, and segment positioning. Maintain the shared cross‑functional release calendar and asset repository. Product Marketing Infrastructure Build templates, processes, and reusable frameworks for repeatable PMM operations. Establish scalable systems for managing messaging, collateral, and launch workflows. Performance Indicators (KPIs) While the exact KPIs will be finalized after onboarding, they will likely include: Launch Excellence: On‑time delivery of complete GTM and launch packets for all major releases. Messaging & Positioning Impact: Adoption and consistent use of messaging and assets across Growth, Brand, CS, and Partnerships. Market Insight Generation: Regular customer interviews, competitive updates, and actionable insights that inform messaging and GTM strategy. Adoption Influence: Clear connection between PMM efforts and improved feature adoption or activation within target segments. Internal Enablement: Cross‑team readiness and understanding of new releases, supported by effective training and internal collateral. Requirements 5–8+ years in product marketing, go‑to‑market strategy, or similar roles in SaaS or healthtech. Proven ability to craft compelling positioning for highly technical or integration‑heavy products. Experience leading full GTM cycles: including messaging, collateral creation, and cross‑functional launch execution. Strong research and insight‑gathering skills (customer interviews, competitive analysis, segmentation). Exceptional writing and narrative development skills. Ability to work autonomously and collaboratively across engineering, product, marketing, and customer‑facing teams. Deep alignment with CareMessage’s mission to advance health equity. Recommended Experience Experience in healthcare technology, EHR ecosystems, interoperability, or population health tools. Background working with FQHCs, safety‑net clinics, or care coordination systems. Prior experience in a nonprofit or mission‑driven SaaS organization. Exposure to AI‑enabled workflows or data intelligence products. 30, 90, 180 Day Objectives 30 Days Master CareMessage’s product portfolio, roadmap, and user workflows. Conduct initial customer interviews across key segments. Audit existing product marketing assets and messaging. Establish working cadence with Product, Brand, Growth, and Customer Success. 90 Days Deliver segment‑specific positioning frameworks. Complete GTM and launch packets for at least 2‑3 releases. Publish the first roadmap‑to‑narrative product deck. Establish release calendar and process. Develop competitive and market landscape insights to begin influencing product roadmap. 180 Days Lead multiple end‑to‑end launches across the portfolio. Build structured customer and market insights processes. Establish product marketing KPIs and reporting mechanisms. Drive consistent message adoption across teams. _____________________________________ Working at CareMessage We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations. We compensate fairly and equitably We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world Paid parental leave for biological and adopted children We give you time off to thrive 18 paid company holidays, including a one week mid‑year and one week end‑of‑year break 9 wellness days to be used for self‑care‑or anything that comes up in life 15 days of PTO 1-month (20 working days) paid sabbatical after the 4‑year anniversary, and every 4 years thereafter We support your health, wellness, and growth Generous medical, dental, and vision insurance for employees and their families Health Savings Accounts and Flexible Spending Accounts Short & long‑term disability insurance $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources PerkSpot: Instant access to discounts on products & services from hundreds of vendors Volunteerism incorporated in onboarding and encouraged on an ongoing basis ______ As a healthcare technology company, we love innovation, and AI can be a great assistant but you are the main event in this interview process. While we recognize AI as a valuable tool and encourage thoughtful use, over‑reliance on it may not truly reflect your unique strengths. Our interview process is designed to assess individual skills, critical thinking, and problem‑solving abilities. We encourage candidates to ensure their work reflects their own experiences and approach. We’re excited to learn more about you! _____________________________________ What We Offer We take care of our employees by being intentional in our compensation and benefits offerings. On compensation We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world Paid parental leave for biological and adopted children On taking time to recharge 18 paid company holidays, including a one week mid‑year and one week end‑of‑year break 9 wellness days to be used for self‑care‑or anything that comes up in life 15 days of PTO 1-month (20 working days) paid sabbatical after the 4‑year anniversary, and every 4 years thereafter On health, wellness, and other benefits Generous medical, dental, and vision insurance for employees and their families Health Savings Accounts and Flexible Spending Accounts Short & long‑term disability insurance $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources PerkSpot: Instant access to discounts on products & services from hundreds of vendors ______ As a healthcare technology company, we love innovation, and AI can be a great assistant but you are the main event in this interview process. While we recognize AI as a valuable tool and encourage thoughtful use, over‑reliance on it may not truly reflect your unique strengths. Our interview process is designed to assess individual skills, critical thinking, and problem‑solving abilities. We encourage candidates to ensure their work reflects their own experiences and approach. We’re excited to learn more about you! #J-18808-Ljbffr CareMessage