Certified Medical Assistant

Certified Medical Assistant

At MCPG, we are passionate about changing the face of healthcare in Middle Tennessee and Kentucky by providing access to biomedical interventions and services for sexual health and wellness. We serve our patients with a highly skilled, competent team of clinicians, staff and volunteers who dedicate their time and expertise to see patients during convenient weekday and weekend hours. We accept insured and uninsured patients with affordable, low-cost or no cost services.

Position Summary:

Provides clinical and administrative assistance in the delivery of patient care during the clinic hours of operation and assists with patient cases remotely during non-clinic hours.

Essential Duties and Responsibilities

General Responsibilities

Assists with the evaluation and care of patients including:

• Manages the Electronic Medical Records system, including taking appropriate action such as monitoring Medical Provider in-boxes, responding to communications and transferring documents to correct locations
• Processes prescription refill requests
• Acts as first-line of communication with organizational partners as needed and properly and promptly acts on information provided
• Performs lab technologist and/or phlebotomy services during clinic hours of operation
• Provides general Medical Provider support and assistance including, but not limited to communicating medical results and other information to patients
• Identifies volunteer/staff needs and assists in the facilitation of trainings as needed
• Works with Clinic Manager and Medical Providers to implement and maintain clinic policies and procedures
• Utilizes and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation
• Helps perform medical supply inventories
• Ensures well-being of patients in the clinic
• Maintains a system of confidentiality according to the clinic's policies and procedures and HIPAA guidelines
• Fosters teamwork within the clinic
• Prepares supplies and equipment in examination rooms
• Completes initial preliminary testing, preparation and information gathering with patients and communicates results to the Medical Provider on duty
• Completes other tasks as assigned

Qualifications:

• Must have the ability to observe, document, and communicate lab-related issues, and to exercise independent judgment, well-informed decision-making, and problem-solving
• Must demonstrate good communication skills, interpersonal skills, team-building skills, and professional demeanor
• Must possess a CMA, CCMA, RMA or NCMA certification
• Two years direct patient care experience preferred
• Working knowledge of infection control and universal precautions preferred
• Working experience with acquiring and processing lab specimens preferred.

Physical and Work Environment Requirements:

• Ability to work in an office, clinical, or hybrid work environment.
• Ability to sit, stand, walk, and use standard office equipment for extended periods.
• Must be able to lift up to 15 pounds at times.
• Occasional travel may be required for training, conferences, organizational meetings, and other business-related activities.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.