GENERAL MANAGER - A&G

Captain (General Manager) at MOXY Phoenix TempeOur MOXY Phoenix Tempe hotel is hunting for a high-energy hospitality rockstar to step up as Captain (General Manager) and lead our crew to brand glory! As the fearless leader of the squad, you'll help "craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns." If you are ready to ditch the boring corporate suit and advance your career with a growing, exciting hotel management company, this is your move.The Gig We're looking for a dynamic, results-driven Captain to run the show at MOXY Phoenix Tempe—a vibrant, design-forward lifestyle playground right in the center of Tempe's high-demand, high-energy university and urban scene. This isn't a standard desk job. We need a bold culture leader who lives and breathes the Moxy vibe—someone who effortlessly blends serious operational hustle with a spirited, playful atmosphere. You'll be the ultimate brand ambassador in the community while smashing financial targets, keeping the crew hyped, and ensuring our guests have unforgettable stays, all in line with Twenty Four Seven Hotels standards.Chief Vibes Officer & Crew CultureOwn the Moxy vision and keep it alive, buzzing, and perfectly aligned with ownership goals.Build a high-performance squad where accountability meets serious fun, fostering a culture of spirited service and deep crew engagement.Lead by example from the floor, ensuring a guest-first, experiential mindset across every single shift.Recruit, mentor, and level-up your department heads and crew; championing internal promotion and sticking around for the long haul.Flawless Operations & The Moxy ExperienceOversee total hotel operations, including the Crew (Front Desk + Bar mashup), Housekeeping, Engineering, Food & Beverage, Sales, and Admin.Deliver non-boring guest experiences that get people talking, driving major love on social media and guest satisfaction metrics.Squash guest issues creatively and execute lightning-fast, brilliant service recovery when things go sideways.Keep it legit by maintaining full compliance with Marriott/Moxy brand standards, safety rules, and operational procedures.Money & MetricsBuild and crush annual business plans, budgets, and forecasts to hit serious topline and bottom-line goals.Drive performance across all the major report cards: RevPAR Index, ADR, occupancy, and GOP margins.Dive into operational data and financial metrics to find quick wins and smart pivots.Keep a sharp eye on costs, labor management, and overall profitability without breaking the vibe.Sales, Hype & Local BuzzTeam up closely with Sales, Marketing, and Revenue management to grab market share, hijack local events, and flood the hotel with demand.Use data, tech, and killer social promotions to keep the property top-of-mind and relevant.Lock in tight relationships with Arizona State University partners, local businesses, and community organizations.Community Hookups & Brand RepBe the public face of the hotel, mixing and mingling in the local Tempe market to drive traffic.Lock in local partnerships that bring outsiders into our space for food, drinks, and events.Color outside the lines by balancing strict Marriott standards with local, entrepreneurial, and unconventional ideas.What You Bring to the Bar5+ years of experience crushing it as a Hotel General Manager, Captain, or equivalent senior lifestyle hospitality leadership role.Marriott system experience is highly preferred—bonus points if you already speak fluent Moxy.A proven track record of driving financial wins, tight operations, and stellar guest reviews.A magnetic leadership presence—you know how to inspire, develop, and retain a high-performing crew.Deep knowledge of revenue management, sales strategy, and P&L oversight.Sharp problem-solving instincts and advanced analytical skills.A master understanding of competitive market dynamics, university-driven towns, and local Tempe/Phoenix demand.The ability to juggle strict brand requirements with pure innovation, fun, and operational agility.• Ability to work flexible schedules, including weekends and holidaysOur Perks & BenefitsCompetitive CompensationWe offer a highly competitive salary that reflects your skills and experience.Health CoverageMedical, Dental, and Vision insuranceAncillary Benefits to support your well-being401(k) with company contributionWork-Life BalancePaid Time Off (PTO) (based on FT or PT status)Paid Sick Leave to take care of yourself when needed (based on FT or PT status)Career Growth & SupportOn-the-job training and mentorshipClear pathways for advancement within the companyExtra PerksAssociate Referral Program – get rewarded for bringing in top talentHotel Discounts – enjoy the exclusive rates at our propertiesDaily Pay – Access to your pay when you want it!About Us24seven Hotels is a premium-branded lifestyle and select-service -focused hotel management company that believes better is always possible—for our investors, our partners, our associates and our guests. We operate in a sweet spot—large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you—day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment. Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.