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Senior Customer Service Rep

Axelon

Oriskany, NY
Pay Rate: $20 per hour

Summary:
  • Anticipated Class Start Date: 8/3/26
  • Location: Oriskany
  • Work Mode: Remote with in-person training
  • Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
  • Onboarding: First 3 Days
  • Training Dates: 8/3/26 - 9/8/26
  • Nesting: 9/9/26 - 9/22/26
  • Post-training Hours: Monday-Friday 8:00am - 11:00pm EST, flexible shifts
Responsibilities:
  • Respond to customer requests via telephone, providing excellent service to company's customers with Life insurance policies.
  • Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
  • Discuss various topics with customers, such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, and explaining policy provisions.
  • Assist with inquiries about coverage continuation after retirement or leaving an employer, and handle billing inquiries.
Requirements:
  • High school diploma or equivalent.
  • Minimum 1 year of experience in customer service or a related field.
  • Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.
  • Use of video during interviews, coaching, weekly huddles, and virtual training.
  • Flexibility with work shifts based on business needs.
Preferred Skills:
  • Excellent attendance and ability to use reference materials.
  • Strong class participation and interpersonal skills.
  • Grasp of material and decision-making skills.
  • High confidence level and ownership of learning.
  • Technical skills and adaptability.
Benefits:
  • Issued company equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.
  • Required to return equipment within a week of assignment ending.
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Vacancy posted more than 2 months ago

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