Client Services Account Reconciliation Team (ART) Supervisor

Aufgaben About Us: Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• 6k for undergraduate
• 8k for graduate

Job Overview: The MB Account Reconciliation (ART) Supervisor will provide day to day leadership, coaching and development as a leader to one of four ART Teams. Each team is assigned specific workflow objectives (Payoff, Advanced Payoff, Expert and Subject Matter Expert (SME)/Support Teams) in a high volume, operational environment of daily account reconciliation for incoming receivables to ALFA portfolio accounts and suspense system, including closing entries and title release requests as necessary. Supervisors will act in partnership with Accounting, Lockbox Support, various other operational and operational support teams in order to oversee and optimize productivity, quality and process efficiency. Responsibilities: Provide day to day leadership and employee development for typically 6-10 employees through the execution of formal coaching sessions with road map specific coaching plans, side by side assistance and on the job training. Execute performance appraisals, productivity monitoring, goal identification and achievement, talent selection and necessary disciplinary activities. (30%) Provide daily oversight and case management strategies to: Ensure accurate reconciliation for high volumes of receipts incoming daily to the ALFA portfolio system Monitor ART's suspense environments (typically ranging from $3-$10 Million) for escalation protocols and regulatory compliance Monitor title release gate by confirming contract obligation is met prior to release for all MBFS collateral (approx. 200K cases/yr) Responsibly monitor the LOA gate by confirming proper approval for all requests of waivers, credits, disbursements, etc. Responsibly exercise ART Supervisor LOA to approve and process system disbursement up to $375K Work with other departments including Accounting, Lockbox Support, various other operational and operational support teams to analyze root cause of service and/or system issues . Devise and implement continuous process improvement strategies. (15%) Handle escalated issues with dealers, customers and internal departments. Conduct review of issues presented by requestor to close outstanding items. (10%) Ensure all ICs audit controls are tested regularly and that processes meet control expectations. (6 controls with potential to impact the bottom line of the business) (10%) In representation of ART as the primary ALFA user group, collaborate with ALFA Ops Support to continue refinement of ALFA ART related processes. (5%) Qualifikationen Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. Business-General: 3 years Remarketing: 1 year Customer Service: 1 year Collections:1 year Additional Knowledge: 1 year of previous leadership experience required. Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Accounting Business Administration Finance Skills: Analytical skills: Ability to collect data and establish facts and identify trends and variances IT skills: Testing PC skills: Microsoft Office Additional Skills: Preferred Knowledge of the following systems and applications: ALFA, FAW and Title Release Portal Recommended Prerequisites: Client Services Team Leader; Collections Team Leader; Remarketing Team Leader; Credit; Fleet Services Agent; Trainer Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #J-18808-Ljbffr Daimler AG