Senior Student Fees Officer

Full time, continuing opportunity. Located on the Darlington Campus.An exceptional opportunity for an organised individual with a passion for administrative excellenceBase Salary $107,312 - $115,686 (HEO6) + 17% superannuationAbout the opportunityThe Student Fees team is looking to recruit a Senior Student Fees Officer to join their high performing team.The Student Fees team consists of the International Fees team and the HECS and Domestic Fees team and you will work closely as a joint member of both teams. This is an excellent opportunity for you to be able to utilise your strong administrative and organisational skills to coordinate and undertake a range of operational activities on an ongoing basis, primarily around fees for both domestic and international students – Commonwealth supported, domestic and international fee paying, HELP loans, external sponsorship, scholarships, US loans, Agent commission, Government reporting.In this role, you will be monitoring, supporting, and where required, escalating activities with an emphasis on quality assurance, continuous improvement and collaborative knowledge sharing practices. You will be responsible for resolving and responding to complex tier 2 enquiries, and taking a proactive approach improving the student and relevant stakeholder experience related to fee and government compliance/reporting matters.The successful candidate will have strong interpersonal/leadership skills, excellent attention to detail and a positive and proactive attitude to collaboration.Your key responsibilities will be to:manage the delivery of daily administration activities and services, providing guidance to colleagues on the ongoing activitiesact as the first point of contact of escalation for Student Fees team – problem solve decisively and responsibility for dealing with difficult situations and the management of complaintsprovide advice and resolve student fee, HESA and ESOS compliance related matters that may arise with discretion, tact, and diplomacymay be considered as the “specialist” in international and domestic fee related matters gained through a detailed understanding of the theory, practice and/ or principles under pinning HESA, ESOS and University policyInitiate, develop and maintain professional, productive, and positive relationships with faculty administrative staff, academics and other internal stakeholders to enable effective delivery of services.About youa motivated and self-driven professionalable to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that arise as part of normal daily workdemonstrated ability to contribute to continuous improvement initiativesexcellent verbal and written communication skills, with experience in handling a wide range of enquiries and providing excellent customer servicenavigate and manipulate data with ease using advanced Excel functionsdesign and maintain complex spreadsheets for streamlined data analysis andgenerate insightful reports and visualizations to drive informed decision-making.We're on the lookout for a detail-oriented individual with exceptional Excel skills to join our dynamic team! As part of the recruitment process, there will be an Excel test on the same day as interview.Sponsorship / work rights for AustraliaYou must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.Pre-employment checksYour employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.EEO statementAt the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ+ . We welcome applications from candidates from all backgrounds.We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .How to applyApplications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Nicole Turle, Recruitment Operations by email to View email address on click.appcast.io The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the Position Description for this role.Applications CloseWednesday 22 July 2026 11:59 PM #J-18808-Ljbffr University of Sydney